LATAM Brasil Cancels Twenty New Flights Across Brazil, Disrupting Travel in São Paulo, Porto Seguro, Rio de Janeiro and Regional Airports

Published on November 28, 2025

In a disruptive turn for domestic air travellers across Brazil, LATAM Brasil has cancelled a large number of flights — including services between hubs such as São Paulo, Porto Seguro, Rio de Janeiro and other regional airports. The cancellations have left many passengers scrambling for alternatives, potentially causing travel plans to collapse at short notice.

On Thursday and early Friday (local time), the following flights of LATAM Brasil (flight codes beginning TAM) were confirmed cancelled:

The abrupt cancellation affected routes linking major hubs such as São Paulo (Guarulhos, Congonhas), Porto Seguro, Rio de Janeiro (Galeão), Brasília (BSB), Porto Alegre (POA), and regional centers such as Goiânia and Fortaleza — causing widespread disruption across the domestic air network.

What the Law Says: Passenger Rights Under ANAC

Under the regulations of Brazil’s civil‑aviation regulator, ANAC, airlines that cancel flights — or delay them beyond certain thresholds — are required to offer passengers concrete alternatives.

Specifically, when a flight is cancelled or delayed for more than four hours (or if boarding is involuntarily denied), passengers must be given a free choice of:

• A full refund of the ticket; or
• Re‑accommodation on another flight (either by the same airline or another, if available); or
• If needed, transport by a different mode (e.g., bus), at no extra cost.

Additionally, airlines must provide material assistance, which can include communication (calls or internet), meals, and — if waiting spans overnight — accommodation, depending on the length of delay and passenger needs.

Also, under ANAC Resolution 400/2016 (as updated by relevant laws), in case of cancellations or denied boarding, reimbursement or travel‑credit options must be offered.

Impact: Confusion, Frustration and a Push for Alternatives

For many passengers affected by these cancellations, the disruption has meant more than just rescheduled plans — for some, it has led to missed connections, lost business meetings, or ruined travel itineraries. Several travelers reported that they received minimal advance warning, compounding uncertainty and anxiety as they scrambled for alternate flights or refunds.

Travel‑industry reports indicate this is part of a broader pattern: in the past weeks, several leading Brazilian carriers — including LATAM Brasil and others — have cancelled or delayed flights en masse, citing operational challenges.

Airport terminals such as those in São Paulo and Rio de Janeiro reportedly experienced congestion and pressure as affected passengers sought rebooking or refunds. Some opted for last‑minute bus travel; others have chosen to postpone or cancel travel altogether.

What Passengers Should Do Now

If you were booked on any of these cancelled flights, here’s what experts recommend:

1. Contact LATAM Brasil immediately to check your status and options for re‑booking or refund. Under ANAC rules, you are entitled to choose — and the airline must comply.
2. Retain documentation — boarding pass, tickets, email or SMS cancellation notices — these may be needed for refund or compensation claims.
3. Consider alternate transport — if flights are unavailable, the law allows the airline to offer another mode (bus, for example) at no extra cost.
4. If eligible, request material assistance — meals, communication, or accommodation (especially if there’s an overnight delay).
5. Monitor official ANAC guidance on compensation and rights for disrupted passengers.

A Difficult Moment for Travellers — and a Test for Oversight

For those who saw their travel plans upended by these cancellations, the experience has been stressful. Many described a sense of helplessness: “One moment we had confirmed flight tickets, next we were left stranded,” said one traveller waiting at São Paulo–Guarulhos airport. Others worried about the lack of clarity on when — or if — they would reach their destination.

At the same time, this disruption tests the strength and relevance of Brazil’s passenger‑protection laws. The enforcement of ANAC’s rules, including the right to refund or re‑accommodation, may help millions of affected travellers recover at least part of their losses. For some, even under the stress of changed plans, that offer at least provides a legal cushion.

Consumers’ rights advocates have pointed out that airlines and regulators must do more to ensure timely, transparent communication — and consistent compliance with law — to prevent such disruptions from morphing into systemic failures.

As the dust settles on this wave of cancellations, travellers across Brazil — and especially those on domestic routes — are watching closely. For many, the hope is not just for rebooking or refund, but for more reliable, trusted air travel in the future.