London’s Santander Cycles Gets Game-Changing Upgrades: E-Bikes, In-Dock Charging, and a New App – What This Means for You!

Published on December 12, 2025

Transport for London (TfL) has taken a significant step forward in expanding and enhancing the Santander Cyclesscheme with the announcement of a new contract awarded to cycle hire operator Serco. This agreement ensures that Serco will continue to run London’s iconic cycle hire service until 2031, with the possibility of extending the contract by an additional five years. The partnership promises to bring innovative improvements to the service, further elevating London’s cycling experience and meeting the growing demand for e-bikes.

A Growing Demand for E-Bikes and the Need for Innovation

The Santander Cycles scheme has witnessed remarkable growth in recent years, especially with the surge in demand for rental e-bikes. Recognizing this shift, TfL has devised an ambitious plan to keep up with the demand and modernize the service to better cater to its users. This includes a host of new features and upgrades aimed at improving the overall customer experience. With e-bikes becoming a significant part of the fleet, TfL intends to streamline the process of bike hire to make it more accessible, convenient, and reliable for both Londoners and visitors alike.

The next six years will see some exciting changes, including a new mobile app that will improve the ease of booking and a QR Code bike release system. This system will ensure that the process of hiring a bike is smoother and more efficient, removing any potential obstacles for users. These changes are particularly crucial for keeping the pace with the rapid growth of the rental e-bike sector, which has exploded in popularity in recent years.

Introducing the UK’s First In-Dock Charging System

One of the most anticipated upgrades is the introduction of the UK’s first in-dock charging system. This innovative technology will be implemented across the Santander Cycles terminals in London. The system will significantly enhance the operational efficiency of the scheme by ensuring that e-bikes are always fully charged and ready to go. In the past, issues with low battery levels have sometimes resulted in unreliable or inconvenient experiences for riders. With the new in-dock charging system, this problem will be eliminated, ensuring that customers can enjoy a consistent and dependable service.

The in-dock charging system will not only make the bikes more reliable but also provide a more seamless experience for customers who rely on the service for quick and efficient travel. By addressing concerns over battery life and charging logistics, the scheme is set to provide a more sustainable and user-friendly transport option for both residents and visitors.

Significant Growth and Success in the Scheme

The Santander Cycles scheme has enjoyed one of its most successful years to date, and this new contract marks an exciting chapter for its future. In recent months, the service has seen impressive figures, including the introduction of over 2,000 e-bikes into the fleet. This expansion has contributed to a rise in the number of longer bike hires, as more people turn to e-bikes for both short and long journeys across the city. As of October 2025, the scheme reached a major milestone, surpassing 109 million hires since its launch in 2015. The success of the service is further evidenced by the 3.1 million e-bike hires recorded, a clear sign of the increasing reliance on e-bikes in urban transport.

In the past 12 months alone (from November 2024 to October 2025), more than 9 million hires were made, marking a four percent increase from the previous year. This surge in usage highlights the growing popularity of cycling in London, as well as the increasing demand for eco-friendly transportation solutions.

Supporting Sustainable and Flexible Travel Choices

The expansion of the Santander Cycles service is part of TfL’s broader goal to support a more sustainable transport system in the city. In addition to the improvements to the cycle hire scheme, TfL is working with boroughs and operators to grow and manage dockless e-bike schemes in a safe and sustainable manner. This includes the introduction of designated parking bays for bikes and the establishment of clear standards for operators, ensuring that the schemes are organized and meet the needs of riders.

By investing in both traditional bike hire and dockless e-bike options, TfL is providing users with a wide range of choices for affordable, flexible, and environmentally friendly transportation. This approach aligns with the city’s commitment to reducing its carbon footprint and promoting green transport solutions. The modernisation of the cycle hire scheme, along with the increased rollout of e-bikes, offers Londoners and visitors a more accessible, convenient, and sustainable way to travel across the capital.

Continued Investment in Sustainable Transport

The Santander Cycle Hire scheme remains a cornerstone of TfL’s efforts to promote sustainable and inclusive transport options. This new contract with Serco is a clear reflection of TfL’s commitment to continuously improving the service, ensuring that it remains a top choice for urban commuters and tourists alike. The partnership will enable the scheme to continue evolving, incorporating new technologies and features that make cycling in London even more attractive.

Will Norman, London’s Walking and Cycling Commissioner, expressed his excitement about the future of the Santander Cycles scheme, noting that the city’s boom in cycling shows no signs of slowing down. With further investment in upgrades, including the introduction of in-dock charging for e-bikes and a new mobile app, TfL and the Mayor of London are working to create a greener, fairer, and more accessible city for everyone.

Looking Ahead: A Bright Future for Cycling in London

As cycling continues to grow in popularity across London, the Santander Cycles scheme is set to play an even more important role in the city’s transportation network. With its upcoming upgrades, including the in-dock charging system, the introduction of a new app, and continued investment in e-bike infrastructure, TfL is paving the way for a more sustainable, accessible, and efficient cycling experience for all.

The partnership with Serco ensures that Santander Cycles will remain at the forefront of urban mobility in London, offering a reliable and green transport option for residents, commuters, and visitors to the capital.