Lost luggage fiasco on Thai Airways flight from Bangkok to Kolkata

Thursday, February 1, 2024

Passengers on Thai Airways flight TG 313 from Bangkok to Kolkata faced chaos as baggage went missing, leaving them stranded and distressed.

On a recent Thai Airways flight TG 313 from Bangkok to Kolkata, passengers faced unexpected turmoil upon arrival at Kolkata airport. The situation quickly escalated as it became apparent that none of the passengers’ baggage had been transported from Bangkok. This oversight led to significant chaos and confusion among the travelers, who were left stranded without their belongings.

The ground staff of Thai Airways at Kolkata airport struggled to manage the situation effectively. Passengers, many of whom had been traveling for extended periods, found themselves in a challenging position as the staff was neither able to assist them with their immediate needs nor provide any details regarding the whereabouts of their baggage.

Among the affected passengers was Mrs. Geetika Hirawat, who expressed her distress on-site at Kolkata airport. Traveling for the first time with her 2-year-old infant from Shanghai, Mrs. Hirawat faced a particularly difficult situation. The lack of baggage posed significant challenges for her, given the needs of a young child.

As the night progressed, the situation at the airport remained unresolved. The Thai Airways ground staff in Kolkata were unable to provide any information or assistance in tracing the stranded passengers’ baggage. The chaos continued well into the morning, with passengers left waiting and growing increasingly frustrated.

Thai Airways’ handling of the situation left much to be desired. Passengers reported a lack of effective communication and support from the airline’s representatives. The airline began processing claim forms for the passengers to submit, but this did little to alleviate the immediate inconvenience and distress caused by the baggage mishap.

This incident has raised concerns about the airline’s ability to handle logistical challenges and provide adequate customer service in times of crisis. For Mrs. Hirawat and many others, the experience was a distressing introduction to the complexities and uncertainties of air travel, particularly when traveling with young children. The incident serves as a reminder of the importance of robust and responsive customer support systems in the airline industry.

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