Maestro PMS’s GuestXMS boosts Guest Engagement in North American hotels

Published on January 23, 2024

Maestro PMS, a leading provider of property-management systems for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, is enhancing hotel operations through its Guest Experience Management solution, GuestXMS. This comprehensive engagement hub facilitates two-way SMS communication between staff and guests, as well as internal communication capabilities for hotel operators. GuestXMS efficiently tracks and resolves all aspects of guest engagement, including reviews, inquiries, and complaints, resulting in improved reaction times and elevated review scores.

Patti Culwell, the director of operations at the Texas A&M Hotel, attests to the effectiveness of Maestro’s GuestXMS in enhancing guest-to-staff communication. By targeting specific audience groups with crucial messaging, the hotel has increased bookings while minimizing unnecessary interactions with the wrong consumers. GuestXMS’s features, such as mobile contactless check-in options, allow travelers to manage their arrival on their terms, while hotel operators can monitor guest satisfaction and activity throughout their stay.

During unexpected freezing weather in Texas, GuestXMS played a pivotal role for the Texas A&M Hotel. It enabled quick adaptation to changes by alerting arriving guests to demand in the area and proactively creating open rooms by anticipating impending no-shows for prior bookings.