Malaysia Airlines and Firefly Awarded for Excellence in Industry Standards

Published on January 23, 2025

Malaysia Airlines & Firefly clinch top awards, spotlighting their leadership in aviation excellence and innovation.

Malaysia Airlines and its subsidiary Firefly have recently earned prestigious honors, highlighting their dedication to improving customer service and affirming their leadership in the aviation and travel sectors.

During the 2024 Putra Brand Awards, Malaysia Airlines was honored with the Platinum Award in the Transportation, Travel & Tourism category, marking a significant upgrade from last year’s Bronze recognition. Firefly also received a Bronze Award, demonstrating the Group’s commitment to providing exceptional service to its customers.

The Putra Awards, the top branding event in Malaysia, rely on consumer preferences to gauge brand success. Supported by the Malaysia External Trade Development Corporation (MATRADE) and other associations, this event awards the most favored brands in the country across various categories with Platinum, Gold, Silver, and Bronze awards. The unique aspect of the awards is that they are judged by Malaysian consumers, directly influencing the results.

Furthermore, at the Voyage Awards in China, Malaysia Airlines was named “Airline of the Year,” underscoring its influential role and commitment to sustainable practices within the aviation industry. This accolade recognizes the airline’s efforts to enhance its brand and expand its commercial footprint in China, an essential market for its operations.

To celebrate these accomplishments, Malaysia Airlines is offering an exclusive promotion of up to 15% off at malaysiaairlines.com with the promotional code THANK YOU.

Datuk Captain Izham Ismail, Group Managing Director of Malaysia Aviation Group (MAG), said, “These accolades reflect the relentless dedication of our team and the trust our passengers place in us. As we continue to enhance our services and expand our network, we remain steadfast in delivering exceptional travel experiences that embody Malaysian Hospitality. These recognitions motivate us to further elevate every aspect of our operations; ensuring that our airlines remain a leading choice for regional and global connectivity.”

Complementing these achievements, Malaysia Airlines continues to enhance the passenger experience by extending complimentary Wi-Fi service. This service is now available on three of its six narrowbody Boeing 737-8 aircraft, with plans to activate it on all six by February 2025. This upgrade follows the successful rollout of free Wi-Fi on selected widebody aircraft in November 2023, available to all passengers, which has bolstered its digital offerings and ensured continuous connectivity for travelers.