Mangaluru Airport Steals the Show Globally, Secures the Coveted ASQ Award for Best Airport at Arrivals for Two Years Running!

Published on February 25, 2026

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Mangaluru International Airport has been awarded the 2025 Airport Service Quality (ASQ) Award for Best Airport at Arrivals, a prestigious global recognition that highlights excellence in passenger experience. This achievement, which marks the airport’s second consecutive victory after securing the same accolade in 2024, underscores its consistent commitment to providing world-class services.

The ASQ Award, presented by Airports Council International (ACI) World, is the aviation industry’s most reputable benchmark for measuring customer satisfaction. It is based on real-time passenger feedback, collected through the ASQ programme’s independent surveys. These surveys assess various aspects of the airport experience, including immigration processing, baggage delivery, terminal cleanliness, and overall passenger comfort.

The Significance of the ASQ Award

In 2025, only six airports worldwide were honoured in the “Best Airport at Arrivals – Globally” category, making Mangaluru International Airport’s recognition an extraordinary achievement. The airport now stands alongside a select group of leading global airports renowned for their excellence in the arrival experience. This global recognition is a testament to the airport’s continuous focus on passenger convenience and efficiency.

Key Factors Contributing to Mangaluru’s Success

The success of Mangaluru International Airport can be attributed to several key improvements that have significantly enhanced the overall passenger experience. Airport officials have highlighted operational optimisation as a core element of their strategy. Streamlined procedures and improved digital infrastructure have been pivotal in ensuring a smoother, faster process for incoming passengers.

Moreover, frontline staff training plays a crucial role in maintaining high standards of service. The airport continuously invests in employee development, ensuring that staff members provide exceptional service, whether it be assisting passengers or managing smooth baggage handling.

Digital Upgrades and Efficient Operations

Mangaluru International Airport’s proactive approach to integrating technology and digital tools has further improved its passenger experience. The airport’s innovative digital initiatives have helped shorten turnaround times for flights and increased efficiency in passenger processing. These technological upgrades have proven to be vital in maintaining high satisfaction levels, particularly at the critical arrival stage.

Collaboration with Authorities and Partners

Mangaluru International Airport’s achievement is also a reflection of its strong collaboration with local government authorities, security personnel, and its ecosystem of airport partners. The airport has worked closely with customs and immigration authorities to streamline processes, ensuring passengers can easily navigate their arrival experience. Such efforts have contributed to the airport’s reputation for excellence in passenger service.

The Role of Adani Airport Holdings in the Achievement

The management of Mangaluru International Airport, under the leadership of Adani Airport Holdings Limited (AAHL), has played a vital role in this success. AAHL, India’s largest private airport operator, has been instrumental in transforming the airport into a world-class hub. This award further cements AAHL’s position as a leader in airport management and customer service excellence, marking a major milestone in the company’s network of airports.

What This Award Means for Mangaluru and Tourism

For Mangaluru and the state of Karnataka, this global recognition brings a positive spotlight on the region’s tourism and infrastructure. As a gateway to Southern India, the airport plays a crucial role in supporting tourism growth. This accolade is expected to attract even more international visitors to the region, enhancing its appeal as a tourist destination.

Tourism to Karnataka is on the rise, with Mangaluru’s beaches, temples, and cultural heritage drawing visitors from across the globe. With the airport’s continued excellence, travelers can expect an even more seamless and enjoyable arrival experience, which will no doubt encourage tourism development in the state.

Looking Ahead: The ASQ Awards Ceremony in Istanbul

The official presentation of the 2025 ASQ Award will take place at the ASQ Awards Ceremony during the ACI World’s Airport Experience Summit in Istanbul, Türkiye, in September 2026. This prestigious event, where 100 airports worldwide will be recognised for their achievements, is an opportunity for Mangaluru International Airport to shine on the global stage once again.

A Vision for the Future

This award is not just an achievement but a reflection of Mangaluru International Airport’s dedication to continuous improvement. The airport remains committed to enhancing its services and facilities to ensure it stays at the forefront of customer service excellence. With technological upgrades, training programs, and operational innovations, the airport is poised for further success in the coming years, cementing its reputation as a top contender for future ASQ accolades.

As Mangaluru International Airport continues to set high standards for passenger experience, its recognition at the 2025 ASQ Awards serves as a reminder of how airports play an essential role in the tourism journey. With its ongoing commitment to excellence, Mangaluru is not just an airport but a gateway to an unforgettable travel experience.