Marriott encourages travellers by updating its cancellation policy

Friday, April 10, 2020

Marriott International seeks to encourage travellers into booking hotel rooms once the worst of the coronavirus pandemic is past by updating its cancellation policy.

The company will allow full changes or cancellation without a charge up to 24 hours prior to arrival for guests with existing reservations for any future arrival date and any change or cancellation must be made by June 30th.

However, the  policy also includes reservations with pre-paid rates that are typically more restrictive.

Marriott will allow the reservation to be changed or cancelled at no charge up to 24 hours before a scheduled arrival date for those guests who will make new reservations for any future arrival date.

But the booking must be made before June 30th.

Chief executive Arne Sorenson, Marriott also said it would recalibrate status and point offerings for Bonvoy loyalty members. It will consider all status levels earned in 2019 till February 2022 and  the expiration of points will be paused until February next year.

Points will only expire if an account has been inactive for at least 24 months at that time.

Sorensen went on saying it  has been three weeks since  he last spoke about the dramatic impact of Covid-19 on their business.

Since that time they  have all borne witness to how this insidious virus is impacting the  families,  communities and the  very way of life.

Although these are trying times for everyone, he was optimistic that their world will thrive once again.

He  further mentioned  that given the unprecedented disruption to the travel industry, a number of our hotels have, unfortunately, had to close temporarily.

Even as the hotels were shutting their doors, associates from New Delhi, India to Santos, Brazil, have found multiple ways to support the communities in which the hotels are located.

The Riviera Marriott Hotel La Porte de Monaco and AC Hotel Nice, for example, donated all of their unused produce and food products to a local children’s charity, which provides housing and other services for endangered children.

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