My Place Hotels elevates guest satisfaction with Grubhub collaboration

Wednesday, February 7, 2024

My Place Hotels of America is collaborating with Grubhub, a prominent platform for online and mobile food ordering and delivery, to enhance the dining options for its hotel guests. Those staying at My Place Hotels now have the ability to order from a vast selection of over 365,000 restaurants and convenience stores in Grubhub’s network, enjoying the convenience of direct delivery to the hotel without any delivery fees on qualifying orders. This service is available at all My Place Hotels participating in the initiative across the United States.

As part of this collaboration, guests at My Place can easily place orders through Grubhub by using geolocation services and scanning QR codes located throughout the hotel premises, which link them directly to the Grubhub Marketplace. The process is designed for simplicity, with the hotel address and specific instructions for the delivery point automatically filled in during the checkout process. Additionally, guests who link their stay with their order will benefit from a complimentary one-month subscription to Grubhub+, a loyalty program offering unlimited free delivery on orders over $12, enhancing the overall guest experience.

“One of the highlights of travel is savoring the local cuisine and exploring new flavors, and now My Place guests will have the chance to enjoy those options from the comfort of their hotel room without having to pay delivery fees,” said Matt Campbell, COO of My Place Hotels of America. “As the hospitality industry continues to find ways to add customer-focused services and stay on top of what’s most important, convenience is key.”

“When you’re on the road away from home, the last thing you want to deal with is finding great restaurant options in a new place,” said Rob DelaCruz, vice president and general manager of Onsite Hospitality at Grubhub. “With this integration, we’re making it easier than ever for hotel guests to get a meal, snacks or convenience items delivered right to their hotel.”

Aligned with its focus on providing convenience, My Place has consistently set the standard by offering rooms that come with fully equipped kitchens. This enduring feature addresses the desires of guests by giving them the capability to store and reheat leftovers easily, thereby enhancing their overall stay experience.

« Back to Page