New Terminal One at JFK Airport Partners with JLL to Enhance Passenger Experience

Published on December 3, 2025

The New Terminal One at John F. Kennedy International Airport has announced a key partnership with JLL, a global leader in real estate and facility management. JLL will oversee the maintenance and operations of this state-of-the-art terminal, which is set to open in 2026 as part of the Port Authority of New York and New Jersey’s massive $19 billion transformation of JFK Airport into a premier global travel hub.

As the world’s largest international terminal, the New Terminal One will span an impressive 2.6 million square feet and will serve as the main gateway for travellers arriving and departing the New York metropolitan area. The terminal’s design integrates cutting-edge technology and sustainable features, ensuring that passengers will experience a smooth and efficient journey. With JLL’s expertise, the terminal’s operations will be seamless, maintaining everything from HVAC and plumbing systems to electric power monitoring for the terminal’s all-electric ground support equipment.

Next-Generation Facility Operations and Sustainability Focus

The New Terminal One is a cornerstone of JFK’s major redevelopment, which includes the construction of two new terminals, extensive upgrades to existing terminals, and improved transportation infrastructure. The terminal will accommodate a range of leading global airlines, such as Air France, Qatar Airways, Turkish Airlines, and Korean Air, ensuring it meets the needs of a diverse, international passenger base.

JLL’s specialized aviation team will manage the essential systems that keep the terminal running, including HVAC, plumbing, electrical, and fire life safety services. They will also be responsible for ensuring operational readiness as the terminal prepares for its opening. Additionally, JLL will oversee the management of the building’s sophisticated electric power systems, which include the infrastructure required to support the terminal’s all-electric fleet of ground support vehicles. This eco-friendly approach aligns with the New Terminal One’s sustainability goals, setting a new standard for modern airport facilities worldwide.

Passenger-Centric Experience with State-of-the-Art Amenities

With the New Terminal One set to become a hub for international flights, every aspect of its design and operation has been focused on improving the passenger experience. The terminal will feature spacious and modern facilities, with 23 gates when fully completed in 2030. The first phase, including arrivals and departures halls along with the first 14 gates, is set to open in 2026.

The goal is not only to create a functional and efficient space but also to offer a premium, welcoming environment for passengers. The terminal will aim for a top 5-star Skytrax rating, setting the bar for customer service, luxury, and overall travel experience. With its mix of high-end amenities, advanced technology, and sustainability initiatives, the New Terminal One is poised to become a leading global airport terminal.

Supporting Sustainable Practices and Local Businesses

The New Terminal One will also serve as a model for sustainable airport design. The project prioritizes the use of eco-friendly systems and technologies that reduce energy consumption and carbon emissions. For example, the terminal’s electric ground support vehicles will be powered by a cutting-edge energy system, significantly reducing the carbon footprint of airport operations.

The terminal project is also committed to supporting local communities, with a strong focus on diversity and inclusion. As part of the ongoing construction and operational phases, the project aims to include 20% participation from minority-owned businesses, 10% from women-owned enterprises, and 3% from service-disabled veteran-owned businesses. This initiative supports the broader goal of providing capacity-building opportunities and driving economic growth in the surrounding areas.

A Bright Future for JFK Airport and Global Travel

Once completed, the New Terminal One will not only transform JFK Airport but also set a global benchmark for future airport designs. With JLL managing the terminal’s operations, passengers can expect a smooth, efficient, and technologically advanced experience from the moment they enter the terminal to the moment they board their flight. The combination of world-class infrastructure, sustainability, and customer service will make the New Terminal One a flagship example of what the future of air travel can look like.

A Landmark for the Future of Travel

The partnership between the New Terminal One at JFK and JLL marks a significant step forward in the evolution of global travel infrastructure. With its commitment to advanced technology, sustainability, and passenger-centric design, the New Terminal One will redefine what travelers expect from modern airports. For those flying through New York, this new terminal will offer an unparalleled experience, setting new standards for both functionality and luxury in airport operations.