Norwegian Encore Alters Itinerary, Replacing Cozumel with Falmouth, Jamaica, Due to New Pier Damage

Published on December 18, 2025

Norwegian Cruise Line has recently announced a change to the itinerary of the Norwegian Encore, which was originally scheduled to dock in Cozumel, Mexico, on December 17, 2025. Due to localized damage at the Cozumel port’s pier, the cruise line made the decision to adjust the ship’s route, replacing the planned stop with a visit to Falmouth, Jamaica, on the same day.

This change, although unexpected, ensures the safety and comfort of passengers. Norwegian Cruise Line assured guests that the alteration was made in response to the port’s current condition and prioritized guest safety above all else. As of now, no other itinerary disruptions are anticipated, and the ship will continue as planned to the Cayman Islands on December 18, 2025.

The New Itinerary: Falmouth, Jamaica Takes Center Stage

The Norwegian Encore, which set sail from PortMiami on December 13, 2025, is currently on a seven-night Western Caribbean cruise. Originally, the ship was to make stops in Cozumel, Belize’s Harvest Caye, and George Town in the Cayman Islands. However, due to the unexpected change, Falmouth, Jamaica will replace Cozumel for the December 17 port of call.

Falmouth offers a fantastic alternative to Cozumel, known for its rich culture, historical landmarks, and vibrant waterfront. Passengers will have the chance to explore the charming town, visit local heritage sites, and enjoy the stunning beaches of Jamaica. Norwegian reassured guests that the alternative port would provide an equally enjoyable day on shore.

Extended Stay in George Town, Cayman Islands

While Cozumel will be missed, Norwegian Encore’s visit to George Town in the Cayman Islands on December 18, 2025, remains as scheduled. In fact, the itinerary change provides an added bonus for passengers, as the ship will now arrive in George Town two hours earlier than initially planned. This additional time in the Cayman Islands allows guests to make the most of their visit, whether they wish to engage in shore excursions, relax on the beach, or explore the local shops and attractions.

Shore Excursion Adjustments and Refunds for Cozumel

In light of the change, Norwegian Cruise Line has automatically canceled all shore excursions originally planned for Cozumel. Guests who had booked activities for the Mexican destination will receive full refunds, credited directly to their onboard accounts. Norwegian Cruise Line assured passengers that they would still have the opportunity to participate in alternative shore excursions in Falmouth or the other scheduled ports of call.

Though the adjustment was a last-minute change, it has not met significant complaints from passengers, as Falmouth offers its own variety of cultural experiences and scenic beauty. The historical town, with its proximity to popular tourist spots like Dunn’s River Falls and Rose Hall, ensures that travelers will have plenty to do during their day ashore.

The Impact of Cozumel’s Pier Damage

Cozumel is one of the busiest cruise ports in the Caribbean, well known for its beautiful beaches, vibrant coral reefs, and clear blue waters. The port’s infrastructure plays a crucial role in accommodating large cruise ships, so any damage to the piers can significantly affect operations. Although the full extent of the damage is still being assessed, the pier damage prompted the change in itinerary for the Norwegian Encore.

While the port authorities in Cozumel are working swiftly to repair the damage, it remains unclear when the pier will be fully operational again. The Mexican government and local authorities are expected to release updates as they continue with repairs, which will determine when regular cruise operations can resume.

Norwegian Cruise Line’s Commitment to Guest Satisfaction

Despite the disruption, Norwegian Cruise Line remains focused on providing an exceptional experience for all passengers. The company’s quick response and ability to find a suitable alternative in Falmouth highlight its commitment to maintaining high levels of customer satisfaction. Norwegian emphasized that they would continue to monitor the situation in Cozumel and make any necessary adjustments to future itineraries.

Passengers who may have been disappointed by the change have been encouraged to explore Falmouth, which offers its own unique blend of culture, nature, and adventure. From exploring historic sites to enjoying the beautiful beaches, Falmouth promises a rewarding and memorable experience for guests.

Conclusion: An Adaptable Cruise Experience

The Norwegian Encore’s switch from Cozumel to Falmouth, Jamaica, is a reminder that travel, particularly cruising, can sometimes be unpredictable. However, Norwegian Cruise Line’s swift action and thoughtful adjustments demonstrate its commitment to providing an enjoyable cruise experience, even when unexpected changes arise.

As passengers continue their voyage, they can look forward to exciting stops like Falmouth, which offers stunning views, rich cultural history, and beautiful beaches. With Norwegian’s ongoing dedication to flexibility and guest satisfaction, the itinerary change does not detract from the overall cruise experience, and passengers are sure to have a wonderful time on their Caribbean adventure.