Ontario International Airport in the US Honored with 2025 ASQ Award for Outstanding Customer Experience

Published on February 24, 2026

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Ontario International Airport (ONT) has earned a significant accolade for its customer experience, receiving the 2025 Airport Service Quality (ASQ) Customer Experience Award for Best Airport at Departures in North America (for airports handling between 5-15 million passengers). This prestigious award, presented by Airports Council International (ACI) World, is based entirely on passenger feedback gathered through surveys, showcasing the airport’s exceptional commitment to delivering a seamless and enjoyable travel experience.

The award underscores ONT’s continued growth and reputation as one of North America’s most passenger-friendly airports, reflecting the airport’s focus on customer service, innovation, and operational efficiency. ONT was recognized for its ability to offer travelers a comfortable, efficient, and stress-free journey, particularly during the critical departure process.

Acknowledging Passenger Satisfaction

At the core of the ASQ award is passenger satisfaction, with travelers directly sharing their experiences regarding factors such as ease of travel, staff courtesy, cleanliness, and overall efficiency. This year, ONT stood out for its outstanding departure experience, which included a smooth, convenient process and a welcoming atmosphere for passengers heading to various destinations across the U.S., Mexico, Central America, and Taiwan. The recognition solidifies the airport’s status as a leader in airport hospitality and highlights its growing appeal as a key transport hub in Southern California.

Atif Elkadi, Chief Executive Officer of the Ontario International Airport Authority, expressed pride in the award and attributed the success to the dedication of frontline employees, airline partners, and other key staff members. “This award belongs to the team who deliver a world-class experience each day — from our custodial staff to our airline partners, everyone works together to ensure our passengers feel valued and cared for,” Elkadi said.

ONT: A Gateway to Southern California

Located approximately 35 miles east of downtown Los Angeles, Ontario International Airport (ONT) serves as a vital transport hub in the Inland Empire region. It is the second most popular mid-sized airport in the U.S., according to J.D. Power’s North America Airport Satisfaction Study, and continues to grow in popularity due to its convenient location, modern amenities, and increasing flight offerings.

The airport’s popularity is supported by its nonstop commercial jet service to numerous domestic and international destinations, including major cities in Mexico, Central America, and Taiwan. Whether you’re flying to popular destinations like San Francisco, Las Vegas, or international hubs, ONT provides easy access to key travel points. It’s an ideal airport for those traveling from the Inland Empire, providing a hassle-free experience compared to the larger airports in Los Angeles.

Growth and Future Plans for Ontario International Airport

The 2025 ASQ Award marks a milestone in ONT’s transformation and growth, which has been driven by the Ontario International Airport Authority (OIAA). Since its formation in 2012, the OIAA has overseen the management, operations, and marketing of the airport. Under the guidance of local leaders, including Ontario Mayor pro Tem Alan D. Wapner and San Bernardino County Supervisor Curt Hagman, ONT has expanded its capacity and offerings, while maintaining a strong focus on customer experience.

The airport has also seen expanded flight options and improved services, which have contributed to its success in the ASQ rankings. The positive feedback from passengers further validates the airport’s efforts in meeting the growing demand for air travel in Southern California.

Looking ahead, ONT is poised for continued expansion. The airport is already preparing for more routes and services to meet the needs of both business and leisure travelers. The 2025 ASQ Award serves as a signal of ONT’s commitment to excellence and passenger-focused innovation, laying the foundation for even greater achievements in the coming years.

Tourism and Economic Growth for Ontario

The recognition of Ontario International Airport is also significant for the region’s tourism sector. The airport’s efficient and high-quality service plays a key role in attracting tourists to the area, enhancing the local economy by facilitating easier access to attractions in Ontario, Los Angeles, and surrounding regions.

For tourists, the convenience and comfort of flying into ONT make it an appealing choice for those planning to explore Southern California. Visitors can easily access key attractions such as the San Bernardino National Forest, Ontario Mills Mall, Pomona Fairplex, and Angeles National Forest, all of which are within a short drive from the airport. ONT’s close proximity to Los Angeles also makes it a convenient starting point for travelers heading to the city’s world-famous landmarks, beaches, and entertainment hubs.

Future of Air Travel and Customer Experience

As air travel continues to grow in Southern California, Ontario International Airport remains dedicated to enhancing its customer service, ensuring that passengers enjoy an easy and efficient journey from start to finish. The ASQ Award for Best Airport at Departures is just the latest recognition of the airport’s ability to meet the needs of today’s travelers. As ONT continues to expand its service offerings and modernize its facilities, the airport is set to remain a key player in the region’s tourism and transportation infrastructure.

Conclusion: A Continued Commitment to Excellence

Ontario International Airport’s achievement in winning the 2025 ASQ Award reflects its ongoing dedication to improving passenger experiences and creating a seamless travel environment. As Southern California’s second most popular mid-sized airport, ONT continues to build its reputation for excellence in both domestic and international travel. This recognition not only boosts the airport’s standing but also supports the local economy, ensuring that ONT remains a top choice for tourists and travelers in the years to come.