Pegasus Airlines and iCoupon Set New Standards in Passenger Service with Cutting-Edge Vouchering Technology

Published on October 25, 2024

Pegasus Airlines partners with iCoupon to transform disruption management, offering seamless, digital meal compensation for passengers affected by delays.

iCoupon, a global leader in intelligent vouchering, has signed a significant contract with Pegasus Airlines to enhance meal voucher services for passengers during flight disruptions. As the largest airline in Turkey, Pegasus represents an influential new partner for iCoupon, which already collaborates with other regional airlines like SunExpress and Corendon Airlines. This partnership strengthens iCoupon’s footprint in the European travel sector, aligning the company with one of the most important markets in the region.

The agreement brings iCoupon’s innovative technology to Pegasus Airlines, introducing a streamlined approach to handling disruption-related meal vouchers. By using iCoupon’s system, meal vouchers are transferred directly to passengers’ boarding passes, eliminating the need for traditional paper vouchers. This digitized approach significantly simplifies the compensation process, offering passengers a smoother experience while allowing airlines to maintain operational efficiency.

For Pegasus, this partnership offers a clear path to improve passenger satisfaction, particularly during delays. Traditional paper vouchers often complicate the compensation process, requiring extra handling by airline staff. iCoupon’s intelligent vouchering solution not only reduces the logistical hassle but also enhances the airline’s ability to manage disruptions efficiently and focus on their day-to-day operations.

Additionally, iCoupon’s technology supports sustainability efforts by minimizing paper usage—a move that aligns with the broader goals of environmentally responsible travel. Pegasus, which operates a fleet of approximately 112 aircraft and serves nearly 32 million passengers annually, stands to make a measurable impact with this initiative. By reducing paper waste and simplifying procedures, Pegasus reinforces its commitment to a more sustainable aviation industry.

According to recent data from OAG, approximately 4% of Pegasus passengers face delays annually. This new collaboration means that over a million passengers could now enjoy a more convenient and eco-friendly experience during disruptions, further solidifying iCoupon’s role as a forward-thinking solution provider for the aviation industry.