Queensland Government Launches Tourism Support Hub, Streamlining Processes and Boosting Industry Growth Ahead of 2032 Olympics

Published on December 3, 2025

The Queensland Government has officially launched the Tourism Support Hub, a key initiative that promises to streamline government support for tourism operators. This new service, part of the broader Destination 2045 plan, is designed to cut through the complexities of bureaucracy and provide personalised support to tourism businesses across the state. The introduction of the Hub comes just six months after it was highlighted as a priority for the future of Queensland’s tourism industry.

A New Era for Queensland’s Tourism Industry

The Tourism Support Hub is an essential step in Queensland’s strategy to position itself as a global events and tourism leader, especially in the lead-up to the 2032 Olympic Games. The government views this initiative as a fresh start for the state’s tourism sector, aiming to reduce delays and provide operators with quicker, more efficient access to the support they need.

Minister for Environment and Tourism, Andrew Powell, expressed his pride in delivering this crucial service to Queensland’s tourism sector. The Hub is set to be a game-changer, offering tourism operators a centralised point of contact for all their needs, from grants to business development and permit guidance. By reducing the red tape that has long plagued the industry, the Tourism Support Hub is expected to help tourism operators focus on what they do best—delivering unforgettable experiences to visitors.

Personalised Support for 65,000 Tourism-Related Businesses

The Tourism Support Hub offers a personalised, concierge-like service designed to make government processes simpler and more accessible for the state’s approximately 65,000 tourism-related businesses. Whether it’s navigating complex grants, understanding permit requirements, or accessing business development resources, tourism operators will have a dedicated officer to guide them through the process.

The Hub’s structure ensures that every inquiry is met with a personalised response within one business day, providing businesses with the information and support they need as quickly as possible. For more complex issues, the Hub will tailor solutions to ensure operators can navigate any challenges they face effectively.

Listening to Industry Needs: Feedback from Destination 2045 Consultation

The creation of the Tourism Support Hub comes after extensive consultation with the tourism industry, as part of the Destination 2045 strategy. Operators voiced the need for a unified point of contact to simplify interactions with government agencies. The Hub is a direct response to this feedback, designed to remove the barriers that often slow down progress for small enterprises.

The Queensland Tourism Industry Council (QTIC), which represents the state’s tourism businesses, has welcomed the initiative. CEO Natassia Wheeler highlighted the significance of this development, noting that tourism contributes more than $110 million to Queensland’s economy every day. She emphasized that reducing administrative burdens is vital for maintaining the competitiveness of Queensland’s tourism industry and ensuring that operators can continue delivering high-quality services to visitors.

Streamlining the Tourism Permit Process

Another important aspect of the Queensland Government’s initiative is the move to simplify the tourism permit process. In a significant step, the government has introduced legislation calling for a centralised ecotourism permit. Currently, tourism operators must navigate multiple fees and applications for permits, creating unnecessary administrative complexity. By centralising the permit process, the government aims to save operators time and effort, allowing them to focus more on enhancing their offerings and growing their businesses.

This initiative is part of a wider effort to create a more efficient regulatory environment for the tourism industry, one that aligns with the needs of modern businesses and supports the growth of tourism in Queensland.

Delivering on Promises: The Crisafulli Government’s Commitment to Tourism

The Tourism Support Hub reflects the Crisafulli Government’s broader commitment to fostering a thriving tourism industry in Queensland. With the state looking ahead to the 2032 Olympic Games and beyond, the government is making strategic investments in the tourism sector to ensure that Queensland remains a top destination for visitors from around the world.

The launch of the Hub is just one of many steps the government has taken to strengthen Queensland’s tourism industry. From infrastructure upgrades to marketing initiatives, the government is focused on building a sustainable and competitive tourism sector that benefits both operators and the local economy.

A Collaborative Effort with Industry Stakeholders

The success of the Tourism Support Hub is also due to the collaborative efforts between the Queensland Government, tourism operators, and industry bodies such as the Queensland Tourism Industry Council. These partnerships are essential in creating a tourism ecosystem that is not only competitive but also resilient and adaptable in the face of changing global trends.

With ongoing support from government agencies, the tourism industry can continue to evolve and thrive, ensuring that Queensland remains an attractive destination for both tourists and business travelers alike.

Looking to the Future: Continued Support and Growth for Tourism

The Tourism Support Hub marks a significant milestone in Queensland’s journey towards becoming a global tourism powerhouse. As the state looks ahead to 2032 and beyond, the government’s focus on supporting tourism operators, reducing regulatory burdens, and enhancing the visitor experience will be crucial in driving sustained growth.

With the Hub in place, tourism businesses can now more easily access the resources they need to succeed, whether they are small family-run enterprises or larger operators. As the industry continues to recover and grow, the Queensland Government’s ongoing investment in tourism will play a key role in shaping the state’s future as a premier global destination.

Conclusion

The launch of the Tourism Support Hub is a positive step forward for Queensland’s tourism industry. By simplifying processes, providing personalised support, and listening to industry feedback, the Queensland Government is helping to create a more efficient and competitive tourism sector. As the state moves toward the 2032 Olympics and beyond, initiatives like the Tourism Support Hub will continue to drive the success of Queensland’s tourism industry, ensuring it remains a top destination for visitors from around the world.