Raffles London at The OWO Welcomes Olivier Thomas as New Managing Director to Bring Over Three Decades of Experience in Luxury Hospitality Industry

Published on October 12, 2025

Raffles London at The OWO has appointed Olivier Thomas as its new Managing Director, effective from November 3. Bringing over three decades of experience in the luxury hospitality industry, Thomas is set to lead the iconic property. With a proven track record at renowned hotels across Europe, North America, the Middle East and North Africa, his expertise promises to elevate the Raffles brand in London. Olivier Thomas’s leadership will continue the legacy of excellence, combining heritage with modern luxury at Raffles London at The OWO, providing guests with exceptional experiences at one of London’s most prestigious addresses.

A Wealth of Luxury Hospitality Experience

Olivier Thomas is a seasoned professional in the luxury hospitality industry, bringing over three decades of experience to his new role. His career spans prestigious hotels across Europe, North America, the Middle East and North Africa. Most recently, Thomas served as the General Manager of the three Michelin Key Hotel de Paris Monte-Carlo, a distinguished property known for its exceptional service and luxury. Prior to this, he held various high-level management positions, including General Manager at Four Seasons Hotel Abu Dhabi, Four Seasons Hotel Casablanca and Four Seasons Amman. His impressive resume also includes key leadership roles at The St. Regis New York, The Westin Excelsior Rome, Savoy Hotel London, Hotel Palace Milan, Montreux Palace and Hotel Plaza.

A Vision for Excellence at Raffles London

Speaking about his appointment, Thomas expressed his excitement and honor at joining Raffles London at The OWO, a property that perfectly combines heritage with modern luxury. He highlighted the significance of the hotel’s rich history and the Raffles brand’s renowned reputation for delivering timeless luxury. Thomas is eager to collaborate with the hotel’s talented team to craft memorable guest experiences that celebrate the essence of London, all while ensuring the highest standards of luxury and hospitality are met.

The Future of Raffles London at The OWO

Omer Acar, CEO of Raffles Hotels & Resorts, shared his enthusiasm for Thomas’s appointment. He commended Thomas for his exceptional leadership and in-depth understanding of the fine art of luxury hospitality. Acar emphasized that Thomas’s international experience, paired with his passion for creating personalized and meaningful guest experiences, makes him the ideal candidate to lead Raffles London at The OWO into the next phase of its journey. Under Thomas’s leadership, the hotel is expected to continue embodying the ideals of elegance, excellence and cultural relevance that are synonymous with the Raffles brand.

Raffles London at The OWO, located in a historic building that once housed the Old War Office, offers guests a seamless blend of heritage, luxury and modernity. The property is poised to offer an unparalleled level of service and exclusive experiences to its discerning guests, further cementing its reputation as one of London’s most prestigious addresses. The hotel’s unique positioning in the heart of the city ensures that it remains an essential destination for high-end travelers seeking an authentic and sophisticated London experience.

As Raffles London at The OWO prepares to enter a new chapter under Olivier Thomas’s leadership, it is poised to continue its legacy of offering exceptional experiences. The hotel remains committed to upholding the standards of luxury that have made the Raffles brand a global leader in hospitality, ensuring that guests enjoy the finest accommodations, exceptional service and the most memorable stays possible.

In conclusion, Olivier Thomas’s appointment marks an exciting new era for Raffles London at The OWO. With his wealth of experience and leadership in the luxury hospitality sector, the hotel is set to continue providing world-class service while embracing the legacy and innovation that define the Raffles brand.