Seamless Travel: Bali Introduces Immigration Lounges in Malls to Streamline Visa Services by 2026

Published on December 12, 2025

As part of its ongoing efforts to improve services for both residents and international visitors, the Indonesian immigration authorities are set to introduce a new initiative in Bali, aimed at providing greater convenience for tourists. Starting in 2026, Immigration Lounges will be established in shopping malls across Bali, including popular destinations such as Kuta and Seminyak. These lounges are designed to streamline visa services and enhance the overall travel experience for foreign visitors.

The Indonesian Immigration Department has been working diligently to create a “gold standard” service that caters to both residents and visitors alike. With the increasing number of tourists flocking to Bali each year, the government recognizes the need to enhance the accessibility of visa services. By introducing Immigration Lounges in high-traffic locations like shopping malls, the government aims to bring services closer to tourists, eliminating the need for them to visit official immigration offices for visa-related processes.

The first trial run of the Immigration Lounge took place at Discovery Mall in Bali’s Kuta area on December 6-7, 2025. The two-day pop-up event allowed visitors to experience the convenience of applying for or renewing visas without having to travel to the main immigration offices. The trial was well-received, with many tourists praising the convenience of having immigration services available within a shopping mall, alongside their other holiday activities.

Bali’s Immigration Lounge Plan

The new Immigration Lounges will allow tourists to carry out a variety of visa-related services, including application submission, visa extension, and other necessary paperwork. These services will be available directly in the shopping malls, making the process much more convenient for visitors who are staying at nearby resorts, hotels, or villas.

The move to set up these Immigration Lounges comes as part of a broader push to modernize Indonesia’s immigration services, making them more accessible and user-friendly. Immigration authorities aim to reduce wait times and provide a more efficient service that meets the needs of tourists from around the globe. Tourists can expect shorter queues and faster processing times as the government looks to improve the overall experience at these lounges.

Bali: A Hub for Global Tourism

Bali has long been a key destination for international tourists. The island’s pristine beaches, vibrant culture, and world-class resorts make it a top travel destination for millions of visitors each year. With its unique blend of natural beauty and cultural heritage, Bali attracts tourists from every corner of the globe. Popular areas such as Ubud, Kuta, Seminyak, and Nusa Dua are always bustling with international tourists, and it is here that the Immigration Lounges will be located, ensuring that services are available at the heart of the tourist experience.

In addition to these convenient immigration services, Bali has continued to invest in infrastructure improvements to enhance the overall visitor experience. From luxury resorts to budget-friendly accommodations, Bali caters to a wide range of tourists. Moreover, its increasing focus on sustainability and responsible tourism ensures that visitors can enjoy the island’s beauty while preserving its natural resources.

Tourist-Friendly Visa Services

The introduction of Immigration Lounges is just one of the many initiatives aimed at improving Bali’s tourism infrastructure. By offering services within shopping malls, the government hopes to make visa-related tasks as convenient as possible for tourists. Visitors can complete necessary immigration paperwork during their leisure time, avoiding the need to set aside entire days for trips to the immigration office.

This initiative is expected to be especially beneficial for tourists who may face language barriers or are unfamiliar with the local bureaucracy. The lounges will provide a comfortable environment where visitors can get the assistance they need in a relaxed setting, without the stress often associated with government services.

Additionally, this new initiative will also cater to the growing demand for digital services. Immigration Lounges will be equipped with technology that allows tourists to apply for visas and extensions through online portals, with assistance from staff on hand to guide them through the process.

Looking Ahead to 2026 and Beyond

As Bali continues to grow as a premier tourist destination, the implementation of Immigration Lounges in shopping malls is expected to set a precedent for other regions of Indonesia. While the pilot lounge at Discovery Mall is only the beginning, it signals a broader shift towards making visa services more accessible, efficient, and tourist-friendly.

This development is expected to provide a significant boost to Bali’s tourism industry, as it will make the island even more attractive to international travelers seeking hassle-free visa services. The Indonesian Immigration Department is committed to continuously improving the quality of its services and ensuring that the experience for foreign visitors is as seamless as possible.