Sompo and Collinson International Expand Smart Delay Service to Three New APAC Markets, Ensuring Travelers in Singapore, Mainland China, and Malaysia Can Relax During Flight Delays

Published on October 27, 2025

As the demand for smoother and more comfortable travel experiences grows, Sompo and Collinson International have announced the regional launch of Sompo Smart Delay, a groundbreaking service designed to ease the stress of flight disruptions. Expanding to three key Asia-Pacific (APAC) markets—Singapore, Mainland China, and Malaysia—this service gives Sompo travel insurance policyholders the benefit of instant access to airport lounges and a variety of premium services during flight delays. This collaboration builds on the success of their previous partnership in Thailand, offering a seamless travel experience to travelers who often face long and stressful waiting times at airports due to delays.

In a region where air travel continues to see robust growth, Sompo Smart Delay is a response to the increasing frequency of flight disruptions. The service allows single and annual trip policyholders from Sompo travel insurance plans to gain immediate access to over 1,800 airport lounges and a range of travel experiences, including spa sessions, sleep pods, and restaurant discounts. With increasing flight delays affecting millions of travelers in APAC, this service comes as a much-needed solution, ensuring passengers can transform a frustrating situation into an opportunity to relax and unwind.

By registering their flight in advance, eligible policyholders can avoid long queues and the complicated paperwork typically associated with compensation claims. The service provides real-time digital vouchers that grant immediate access to premium amenities, helping to turn stressful delays into enjoyable breaks. The launch in Singapore, Mainland China, and Malaysia underscores the growing importance of premium services in modern travel and reflects Sompo and Collinson’s commitment to enhancing the overall travel experience.

Sompo Smart Delay Expands to Singapore, Mainland China, and Malaysia: A Game-Changer for Travel Insurance

The launch of Sompo Smart Delay in Singapore, Mainland China, and Malaysia marks a significant step in improving traveler experiences across the region. As travel disruption becomes more prevalent, the collaboration between Sompo and Collinson International aims to offer a practical solution to minimize the inconveniences caused by delayed flights. This expansion allows Sompo policyholders in these new markets to access a host of exclusive travel benefits, ensuring a smoother and more comfortable journey.

Eligible Sompo travel insurance policyholders who are flying to or from Singapore, Mainland China, and Malaysia will benefit from immediate access to airport lounges and other premium services in the event of a flight delay. The service is particularly valuable in regions where air travel delays are frequent due to factors such as weather conditions, high travel volumes, or operational issues. Travelers can register their flight information in advance to unlock access to these services, with instant digital vouchers ensuring a hassle-free experience at the airport.

By offering instant access to amenities like lounges, sleep pods, spas, and restaurants, Sompo Smart Delay is transforming the traditional travel experience. Travelers no longer need to endure long, uncomfortable waits at crowded gates; instead, they can enjoy a more relaxing and rejuvenating experience during delays, significantly reducing the stress typically associated with flight disruptions.

A Stress-Free Travel Experience: Key Benefits of Sompo Smart Delay for Travelers in APAC

As air travel continues to grow in Asia-Pacific, flight delays have become an increasing concern for travelers. According to recent Cirium statistics, over 54 million travelers in APAC were affected by delays of over one hour in the first half of 2025. With Sompo Smart Delay, travelers in Singapore, Mainland China, and Malaysia can now enjoy a range of benefits to mitigate the stress of flight disruptions:

• Access to 1,800+ Lounges: Policyholders can relax in over 1,800 lounges across airports in the APAC region, with priority access to comfortable seating, Wi-Fi, food, and drinks, making their wait more pleasant.
• Premium Travel Experiences: In addition to lounge access, travelers can enjoy services like spa visits, sleep pods, and discounts at airport restaurants—enhancing their time at the airport during a delay.
• Instant Digital Vouchers: By registering their flights ahead of time, Sompo travel insurance policyholders can receive digital vouchers that instantly grant them access to premium services. No need for paperwork or complicated claims.
• Increased Traveler Satisfaction: With the increased frequency of flight disruptions, providing travelers with the opportunity to unwind and relax during delays will improve overall satisfaction and loyalty.

These benefits ensure that even during the most stressful travel situations, passengers can enjoy a comfortable and stress-free journey.

Sompo and Collinson International Partnership: Enhancing Travel Experiences Across APAC

The Sompo Smart Delay program is the result of a strategic partnership between Sompo, a global leader in insurance services, and Collinson International, an industry leader in providing premium airport experiences. By combining their strengths, the two companies have created a service that adds value to the travel experience, allowing travelers to focus less on delays and more on enjoying their journey.

This expanded partnership follows a successful collaboration in Thailand, where the Sompo Smart Delay service was initially launched. With the Singapore, Mainland China, and Malaysia markets now included, Sompo and Collinson International aim to continue to innovate and provide a seamless, elevated experience to travelers across Asia-Pacific. This regional expansion is particularly important in a time when travel disruptions are on the rise, and offering immediate, practical solutions to improve the traveler experience is critical.

How Sompo Smart Delay Works: Simple Registration for Instant Access

Using Sompo Smart Delay is easy. For policyholders in Singapore, Mainland China, and Malaysia, the process involves registering their flight information at least two hours before departure in Singapore and three hours before departure in Mainland China and Malaysia. Once registered, travelers will receive a digital access voucher that provides immediate entry to the airport lounges or other premium services like spas, sleep pods, or discounts at restaurants.

This hassle-free process ensures that policyholders don’t have to deal with the usual delays and paperwork involved in other compensation systems. Whether it’s a short layover or a long delay, the Sompo Smart Delay service provides travelers with a convenient and comfortable way to wait for their flight.

A Shared Vision: Putting Traveler Well-Being First

The partnership between Sompo and Collinson International is driven by a shared commitment to putting traveler well-being first. With more than 80% of travelers in APAC having visited an airport lounge at least once, the growing demand for premium travel services is clear. By offering these services during flight delays, Sompo Smart Delay meets the evolving needs of today’s travelers, ensuring they have the support and comfort they need when things don’t go as planned.

Looking Ahead: More Markets to Benefit from Sompo Smart Delay

With the successful launch of Sompo Smart Delay in Singapore, Mainland China, and Malaysia, Sompo and Collinson International have their sights set on expanding the program even further across the Asia-Pacific region. As flight disruptions continue to affect travelers, this partnership will play a key role in enhancing the overall travel experience, providing travelers with more options to relax, recharge, and enjoy their time at the airport.

The collaboration demonstrates how companies can work together to provide innovative solutions that improve the traveler experience, increase loyalty, and make air travel more enjoyable. As Sompo Smart Delay continues to expand, the future of air travel in Asia-Pacific looks brighter, with a focus on enhancing comfort and peace of mind for all passengers.

Conclusion: Sompo Smart Delay – Revolutionizing Travel During Delays

The launch of Sompo Smart Delay in Singapore, Mainland China, and Malaysia marks a significant advancement in the way flight delays are handled in the Asia-Pacific region. By providing travelers with immediate access to premium airport lounges and other services, Sompo and Collinson International are transforming what is often a frustrating experience into one that is far more comfortable and relaxing. With a growing focus on traveler well-being, this collaboration sets a new standard in the travel industry and is poised to expand further, ensuring that passengers across APAC can experience a more enjoyable journey.