Sri Lanka Launches 24-Hour Hotline for Tourists Facing Weather-Related Disruptions, Here’s All You Need to Know

Published on November 29, 2025

Due to the adverse weather conditions affecting the country, Sri Lanka’s tourism authorities have created 24 hour emergency support line for visitors to the country. This response coincs with the ongoing inclement weather with rains, floods, and travel interruptions affecting portions of the island. Sri Lanka Tourism hopes to keep tourists protected and informed during the times of crises.

Emergency Hotline Provides Essential Support to Tourists

In a notice issued on November 28, 2025, Sri Lanka Tourism announced the activation of its 1912 emergency hotline, which is now available 24 hours a day, 7 days a week. This service is specifically designed to offer tourists immediate assistance, including safety advice, travel updates, and emergency support. Whether visitors are seeking guidance on how to stay safe, need updates on road closures, or require help in case of a travel emergency, the hotline serves as an accessible point of contact for all inquiries.

Sri Lanka’s Tourism Emergency & Assistance Centre, which is managing the hotline, has been urging all visitors to use this service if they are affected by the extreme weather conditions. The stormy weather, including heavy rainfall and flooding, has caused significant disruptions in various parts of the country, particularly in popular tourist destinations and transportation hubs.

Impact of Severe Weather on Tourism

Sri Lanka is currently experiencing one of the most challenging weather patterns of the year, which has led to widespread flooding, road blockages, and interruptions in public transportation. Popular tourist destinations, including beaches, historic sites, and nature reserves, have been affected by the inclement weather. The government has advised both locals and tourists to stay updated on the weather forecasts and to take precautions to avoid unnecessary risks.

The severe weather has led to a rise in concerns over accessibility. Some areas have been cut off due to flooding, and travel to remote tourist attractions has become more challenging. In addition, flights have been delayed, and some domestic travel routes have been temporarily suspended. Visitors who have planned trips to popular attractions like Sigiriya, Nuwara Eliya, and the Southern beaches are encouraged to contact the hotline for the latest updates and alternative travel routes.

Sri Lanka Tourism’s Commitment to Visitor Safety

The activation of the tourism hotline reflects Sri Lanka’s commitment to ensuring the safety and well-being of its visitors. Sri Lanka Tourism officials have emphasized that despite the disruptions caused by the weather, the priority remains to assist tourists in any way possible. A key component of this initiative is providing timely information about road conditions, flight delays, and any changes to travel itineraries.

Tourists can also use the hotline to report any emergencies they may encounter, such as accidents, health issues, or the need for immediate evacuation in flooded areas. The service aims to connect visitors with the right local authorities or emergency services, ensuring that tourists are never left without support.

Travel Advice and Precautionary Measures for Tourists

For travelers planning to visit Sri Lanka in the coming days, Sri Lanka Tourism recommends taking the following precautionary measures:

1. Check Weather Updates: Always stay informed about weather conditions before traveling. The emergency hotline provides real-time updates on weather and safety conditions in various regions.
2. Be Cautious Near Flooded Areas: Tourists are advised to avoid areas that are prone to flooding, especially near rivers and coastal regions. Certain areas may be temporarily inaccessible, so it is essential to follow local guidance.
3. Travel Alternatives: Due to road blockages and disruptions in transportation networks, travelers are encouraged to contact the hotline for alternative routes to their destinations. In some cases, flights or train services may be delayed, so it’s important to check for the latest information.
4. Use Official Services: Sri Lanka Tourism encourages visitors to rely on official services for transportation and tours during this period. Private operators and local guides are advised to follow safety protocols to ensure tourists’ security.
5. Health and Safety Protocols: For those affected by weather-related incidents or needing medical attention, the hotline can connect them with health services and emergency response teams.

Government and Local Efforts to Support Tourism

In addition to the tourism hotline, Sri Lanka’s government has ramped up efforts to assist both locals and tourists during this difficult time. Emergency teams are working to restore affected travel routes, and floodwaters are being pumped from key locations to ensure safe passage for visitors. Local authorities are also coordinating with tourism operators to ensure that those affected by the floods are provided with accommodations and basic necessities until they can continue their travel safely.

Sri Lanka’s vibrant tourism sector has faced its share of challenges in recent years, from political unrest to the global pandemic. However, the country’s resilience in responding to natural disasters continues to bolster its reputation as a safe and welcoming destination for international visitors. By ensuring that visitors have access to critical information and timely support, Sri Lanka Tourism is reaffirming its commitment to providing a safe and enjoyable experience for all travelers.

The Role of the Tourism Hotline in Enhancing Sri Lanka’s Global Appeal

Activating the 1912 emergency hotline is the next step that will ensure the safety of tourists while also making Sri Lanka a more attractive travel location. By implementing an emergency hotline that provides travel-related assistance, Sri Lanka is proving that it can manage crises while also putting the safety of tourists first.

After the recent weather disturbances, Sri Lanka Tourism is restoring the travel experience to entice travelers to discover the numerous cultural, natural, and historical treasures the island has to offer. With a growing positive trajectory in the development of infrastructure, safety measures and communication Sri Lanka can continue to be a travel favourite.