Taiwan’s Taoyuan International Airport Now Voted the World’s Friendliest, Beating Jewel Changi in Global Ranking

Published on October 14, 2025

Bigger than Singapore’s Jewel Changi Airport, Taiwan’s Taoyuan International Airport has now won the title of “most friendly Airport in the world.” U.K.-headquartered Airport Parking & Hotels carried out the study and indexed the reviews tethered to Google reviews from the span of May to August, totaling over 71,000. The reviews constructed the mentions of the employees of the airports, focusing on the customer experience on various/the world’s busiest airports.

In the case of Taoyuan Airport, the terminal received 73.6% of the reviews in regards to an airport’s customer service and staff, resulting in a friendly reputation that topped the rankings of Cornwall Newquay Airport in the U.K. 73.3%, and Japan’s Narita International Airport 73.1% as well. The twin’s Jewel Changi Airport was also known globally, and was disappointed to find out that it it was placed at 17th on the list, with 65.7% of the reviews being positive.

How Taiwan’s Taoyuan Outperformed Other Major Airports

The rankings are based on reviews that highlight key adjectives such as “friendly”, “helpful”, “efficient”, and “professional” in relation to airport staff. Taoyuan’s staff received an overwhelming number of positive mentions, with terms like “friendly” (129 reviews), “helpful” (106 reviews), and “efficient” (42 reviews) being among the most common descriptors used by passengers.

This marks a significant achievement for Taoyuan, reinforcing the airport’s commitment to providing exceptional service to passengers. The airport, which serves as Taiwan’s primary international gateway, is known for its efficient operations, modern facilities, and welcoming atmosphere. Its high ratings in passenger reviews reflect the airport’s efforts to maintain a friendly and professional environment for both local and international travelers.

Jewel Changi Airport’s Ranking and What it Means for Singapore

While Jewel Changi remains one of the most famous airports in the world, Taoyuan’s victory highlights the increasing importance of customer service in the global aviation industry. Jewel Changi, which ranked 17th with 65.7% of positive reviews, still remains a highly rated airport in its own right, frequently receiving accolades for its innovative design, extensive amenities, and exceptional shopping and dining options.

However, the decline in its ranking in terms of friendly staff underscores the growing emphasis on service quality within the hospitality and travel sectors, a key consideration for travelers when selecting airports for their journeys.

Methodology Behind the Ranking: The Power of Passenger Reviews

The rankings were compiled based on analysis of Google reviews from the world’s 100 busiest airports, as well as 23 of the busiest U.K. airports. Airport Parking & Hotels used advanced techniques to sift through thousands of reviews, specifically looking for mentions of the terms “friendly”, “helpful”, “professional”, and “efficient” in relation to airport staff.

This method not only gauges customer satisfaction but also emphasizes the role of airport staff in creating positive experiences for travelers. The findings suggest that, alongside infrastructure and facilities, the demeanor and helpfulness of airport personnel play a crucial role in how travelers perceive their airport experiences.

Taiwan’s Taoyuan Airport: A Gateway to Taiwan and Beyond

Taoyuan International Airport is the primary gateway to Taiwan, serving both as a transit hub and a starting point for travelers visiting the island nation. Located just 40 minutes from Taipei, the airport provides passengers with easy access to the capital city, as well as the island’s other popular tourist destinations. Taiwan is known for its rich cultural heritage, breathtaking landscapes, vibrant cities, and delicious cuisine, making it a growing destination for international tourists.

In addition to its reputation for friendly service, Taoyuan Airport offers state-of-the-art facilities, including numerous duty-free shops, restaurants offering local and international fare, and comfortable lounges. For passengers seeking convenience, the airport also features efficient transportation options, including high-speed rail connections to Taipei and other parts of Taiwan.

The Impact on Taiwan’s Tourism Sector

The recognition of Taoyuan as the world’s friendliest airport provides a significant boost to Taiwan’s tourism sector, which has been steadily recovering and growing in recent years. The positive reputation of the airport is expected to attract more visitors, enhancing Taiwan’s standing as a desirable destination in Asia.

As Taiwan works to boost its tourism under its National Tourism Strategy, the friendly and welcoming service at Taoyuan Airport is a key factor in shaping travelers’ first impressions of the country. With increased international flights and a focus on customer experience, Taiwan is positioning itself as an attractive destination for tourists looking for both convenience and a warm welcome.

Looking Ahead: Continued Growth and Focus on Service Excellence

The updating of customer service in the aviation sector continues to be apparent with Taoyuan being recognized as the ‘friendliest airport in the world’. The seamless experience of air travel has evolved to include much more than the travel and encompasses customer service at the airport, transit, and boarding processes. The customer experience standard has been raised with the world watching as Taoyuan continues to improve service levels. The rest of the international community is expected to enhance airport service levels to keep pace with Taoyuan and modern customer expectations.

Taiwan has made considerable strides in tourism and has been able to extend its reach beyond Asia. This is fueled by the fact that the country’s flagship airport has received positive acclaim. Taoyuan International Airport focuses on customer service and passenger satisfaction which enables it to maintain its position as a leading airport in the region. This improves access for travelers to rest of the world and transit passenger to Taiwan. This further enhances the reputation of Taiwan in the region.