Thailand Airlines Implement Extensive Passenger Support Measures Amid Hat Yai Flooding Disruptions

Published on November 22, 2025

Severe flooding across Hat Yai district in southern Thailand has led to significant travel disruptions, prompting several major airlines to introduce comprehensive assistance measures for affected passengers. As road access and mobility around Hat Yai International Airport remain uncertain due to continuous rainfall, a coordinated response has been initiated to ensure that travellers experience minimal inconvenience. The guidance provided by the Civil Aviation Authority of Thailand (CAAT) has been used to summarise the flexible options currently being extended by the airlines operating flights to and from the region. To support passengers navigating the impact of this weather-related emergency, a range of measures such as free flight changes, travel credits, alternative routing choices, and dedicated service channels has been rolled out.

These adjustments have been designed to prioritise safety, ease of travel, and predictable connectivity during this challenging period for both domestic and international visitors. With flight windows adjusted and flexible rebooking conditions offered, the travel sector in Thailand has responded in a structured and passenger-centric manner. The measures now available reflect an effort to preserve travel continuity while ensuring that visitors continue to experience dependable tourism access despite the prevailing weather conditions.

Airlines in Thailand Expand Travel Support for Passengers Impacted by Hat Yai Flooding

Widespread flooding in Hat Yai district in Songkhla province has significantly affected local transportation routes and caused major delays around Hat Yai International Airport. In response, airlines across Thailand have activated a series of structured support measures to assist travellers during the period between November 22–28, 2025. These initiatives have been put in place to maintain travel stability and reduce the burden placed on passengers attempting to reach or depart from the region.

The Civil Aviation Authority of Thailand has compiled and summarised all airline-specific policies, enabling passengers to understand the available options with clarity. Although each airline has implemented unique guidelines, most have offered flexible alternatives such as free rebooking, longer decision windows, and service credits. These measures have been used to maintain confidence among tourists travelling within Thailand and to ensure that disruptions connected to the flooding do not cause long-term uncertainty for the travel and tourism sector.

Impact of Flooding on Travel and Tourism Mobility

The flooding across Hat Yai has created a ripple effect across the transportation network in southern Thailand. Local roads leading to the airport have been affected by heavy rainfall, slowing down passenger movement and causing delays in reaching the terminal. This has resulted in increased travel time and uncertainty for tourists and residents attempting to depart from or arrive in the region.

As Hat Yai is recognised as a gateway for domestic and international visitors exploring southern Thailand, maintaining steady airport operations has remained a priority. Through flexible rebooking policies and clear communication channels, airlines have aligned their efforts to sustain the tourism flow even as weather conditions challenge the usual patterns of travel.

Bangkok Airways: Advisory on Added Travel Time and Assistance Options

Bangkok Airways has advised all passengers travelling via Hat Yai Airport to allocate an additional two to three hours of travel time before their scheduled departure. This recommendation has been made due to the heavy rainfall affecting road connections in the vicinity of Hat Yai.

Passengers seeking adjustments in their travel plans have been provided with multiple contact channels. These include:

• Call Centre: 1771
• Facebook Messenger

These support resources have been placed to ensure that travellers can modify bookings, receive updates, and navigate disruptions efficiently. The airline’s guidance has focused particularly on travel time management and ensuring that passengers do not miss flights due to traffic delays linked with the flooding.

Thai AirAsia: Free Flight Changes and Extended Travel Credit Support

Thai AirAsia has implemented a broad support programme for passengers travelling to and from Hat Yai from November 22–28, 2025. The airline has introduced two significant assistance options:

1. Free Flight Change

• One change permitted
• No fee charged for the amendment
• Revised travel date must fall within 30 days from the original schedule
• Subject to seat availability on the new date

2. Travel Credit

• Full fare transferred into a credit account
• Credit validity of two years from the date of approval

Passengers have also been encouraged to arrive earlier than usual at the airport to avoid unforeseen delays caused by limited road access. This dual-option model has been designed to offer both flexibility and long-term usability for travellers facing immediate disruptions and those seeking more time to finalise revised plans.

Nok Air: Month-Long Flexibility and Route Change Options

Nok Air has introduced an extensive range of support measures for passengers affected on November 23–24, 2025. These include:

1. One-Time Flight Change

• New travel date permitted within one month of the original
• Change fee and fare difference waived

2. Route Change to Nearby Airports

• One re-route allowed within one month
• No additional fees or fare difference
• Shuttle service not provided for re-routed passengers

3. Travel Voucher

• Voucher reflecting 100 percent of the original ticket value
• Valid for 90 days

Passengers may contact:

• Customer Service: 1318
• Online channels
• Nok Air ticketing offices

These measures have been designed to give passengers flexibility based on their travel urgency while ensuring that tourism movement across southern Thailand remains unhindered.

Thai Vietjet: Short-Window Rebooking Support for Affected Travellers

Thai Vietjet has also activated passenger support for travel scheduled between November 22–24, 2025. The airline has offered:

Free Flight Change

• One complimentary change on the same travel route
• Revised travel date required to fall within seven days of the original booking
• Subject to seat availability

Passengers have been provided with multiple communication options:

• LINE: @Thaivietjet
• Email: [email protected]
• Live Chat: th.vietjetair.com
• Call Centre: 02-089-1909

This concise yet flexible policy has been structured to support short-term travel adjustments while ensuring that visitors maintain access to destinations throughout Thailand.

Unified Airline Efforts Strengthen Tourism Confidence

The collective response from airlines operating in Thailand has demonstrated a strong commitment to maintaining safe, reliable, and flexible travel during the Hat Yai flooding. By offering free changes, extended validity credits, and readily available customer support, the aviation sector has reinforced its role in safeguarding the accessibility of southern Thailand’s tourism corridors. Passengers have been encouraged to monitor traffic updates, arrive early, and utilise the available support channels to navigate the situation with ease.