The Leela Palaces, Hotels and Resorts Earns Great Place to Work® Certification

Published on November 29, 2025

In a significant milestone for the Indian hospitality industry, The Leela Palaces, Hotels and Resorts has been officially recognized as a Great Place to Work®. This prestigious certification underscores the brand’s commitment to fostering a culture of trust, purpose, and excellence, making it one of India’s most respected hospitality brands and an employer of choice.

The certification is awarded by Great Place to Work®, a global authority on workplace culture. The recognition is based on employee feedback and a comprehensive evaluation of the organisation’s culture, practices, and values. Aiming for a minimum of 70% positive responses on the Trust Index survey, which assesses credibility, respect, fairness, pride, and camaraderie, The Leela has surpassed these criteria to earn this esteemed certification.

Associate-Centric Philosophy Driving Success

At The Leela, a strong focus on the well-being and growth of its associates has been a cornerstone of the brand’s success. The Leela’s associate-centric philosophy, combined with continuous learning, leadership development, and holistic well-being initiatives, sets the foundation for its enduring reputation. The brand’s unique culture fosters trust, respect, and camaraderie, where associates feel genuinely cared for and are motivated to deliver excellence to guests.

Through structured career pathways, digital learning platforms, and capability-building initiatives, The Leela empowers its employees to grow professionally while nurturing a sense of belonging and purpose. This approach not only enhances employee satisfaction but also plays a pivotal role in delivering world-class service and luxury experiences to the brand’s discerning clientele.

A Commitment to Authentic Indian Hospitality

The essence of The Leela’s success is deeply intertwined with its philosophy of Atithi Devo Bhava, meaning “The Guest is God.” This ethos defines the brand’s commitment to authentic Indian hospitality, ensuring that every guest feels valued and respected. The Leela’s leadership believes that a strong, engaged workforce is key to delivering the finest luxury experiences, and this recognition as a Great Place to Work® highlights the alignment between the company’s core values and the positive experience of its associates.

As The Leela approaches its 40th anniversary, this certification serves as a reminder of the importance of its associates in maintaining the brand’s legacy of excellence. The Leela’s commitment to its workforce will continue to shape the brand’s future growth and success, while also reinforcing its position as a leader in the luxury hospitality industry.

The Leela: A Leader in India’s Luxury Hospitality

Operating 13 world-class properties across India’s premier leisure and business destinations, The Leela Palaces, Hotels and Resorts is recognized for its architectural excellence, bespoke services, and the highest standards of hospitality. The brand has consistently been ranked among the top hospitality brands globally, earning accolades such as #1 luxury hotel brand in India according to Travel + Leisure’s World’s Best Awards.

The Leela’s success is attributed not only to its luxurious accommodations and outstanding service but also to its dedication to creating a work environment where employees thrive. This environment empowers associates to deliver exceptional experiences, strengthening the brand’s reputation as a top-tier choice for both guests and employees alike.

The Leela’s Focus on Future Growth and Employee Development

As part of its ongoing commitment to associate development, The Leela continues to innovate and invest in its talent ecosystem. The brand is dedicated to fostering leadership development and creating opportunities for its associates to grow both personally and professionally. The Leela Dharma, the brand’s core values, guide every aspect of the company’s culture, ensuring that employees not only meet but exceed the expectations of guests.

The Leela Continues to Set the Standard for Luxury Hospitality

In conclusion, The Leela Palaces, Hotels and Resorts has once again proven that a Great Place to Work® status is not just about providing outstanding services to guests but also about creating an environment where employees feel valued, supported, and inspired. As India’s largest institutionally owned and managed luxury hospitality brand, The Leela continues to raise the bar for excellence in both guest service and employee satisfaction. The certification reflects the brand’s unwavering commitment to nurturing a culture of trust, respect, and excellence, which remains the cornerstone of its ongoing success in the luxury hospitality sector.