Published on : Wednesday, July 14, 2021
The Saxon Hotel, Villas and Spa have launched a new contactless and touchless experience with a bespoke app. The digital tool is integrated with operating systems at the hotel to offer a seamless guest journey.
It allows guests access to a wide range of hotel services, at the click of a button from their own personal devices. Guests have the option to check in online, use a phone as their hotel suite key, make a restaurant booking or order room service.
All the menus of at dining outlets can be perused on the app, and guests can also explore the spa offering as well as make bookings. Guests will be able to browse newspapers and reading material, as well as interact with the Saxon team through the app via the chat box or send direct messages to one’s own butler, reception, housekeeping or maintenance.
A special section, Saxon Concierge Recommends, allows guests to plan and book excursions in and around Johannesburg with the help of the concierge. George Cohen, Managing Director, Saxon said in a statement that it is extremely exciting for Saxon to be able to evolve with the times, and this being done exponentially during a time where Covid-19 has been the headline for so long.
He mentioned that the company chose the technology to ensure that it stays top of mind to discerning guests, taking personalised service to the next level by introducing several technological enhancements.