UAE Rolls Out Game-Changing Thirty Minute Return Document For Golden Visa Holders, Providing Quick Access To The the Emirates

Published on November 4, 2025

The UAE has launched an innovative half an hour Return Document service, providing Golden Visa holders with a fast and efficient solution for re-entering the country if their passports are lost while abroad. This initiative ensures that long-term residents can quickly return home in emergencies, offering peace of mind and seamless support during unforeseen situations.

The United Arab Emirates (UAE) Ministry of Foreign Affairs (MoFA) has launched a new digital service designed to help Golden Visa holders who lose their passports while abroad. The service, called the “electronic Return Document,” enables swift re-entry into the UAE, allowing holders to return within 30 minutes of approval. This initiative aims to offer vital support to residents stranded overseas, particularly in emergency situations.

A Quick Lifeline for Stranded Residents

The electronic Return Document can be easily obtained via the MoFA website or mobile app. To access it, applicants must use their UAE Pass digital ID and upload a report about their lost passport, along with details about their Golden Visa and a recent passport-style photograph. This document is valid for a single re-entry into the UAE and expires seven days after issuance. The service is free of charge, offering immediate assistance to residents who may otherwise face lengthy delays or complications.

What New Support Measures Has MoFA Introduced?

The Return Document is part of a broader suite of consular services introduced by the MoFA in collaboration with the Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP). This expanded support framework was unveiled during the GITEX Global 2025 technology summit. Key features of the new package include:

• A 24/7 dedicated hotline specifically for Golden Visa holders: +971 2 493 1133
• Emergency and crisis assistance, including evacuation and repatriation coordination
• Repatriation and burial support in the unfortunate event of death abroad, with immediate coordination between UAE missions and local authorities

These measures represent a significant step in enhancing the overall experience of Golden Visa holders, especially during times of crisis or emergency.

How Does It Strengthen the Golden Visa System?

The UAE’s Golden Visa program, launched in 2019, provides long-term residency for investors, entrepreneurs, professionals, and outstanding students. The program offers numerous benefits, including:

• Independence from a local sponsor
• The freedom to change jobs or start businesses without the need for an employer’s permission
• The ability to sponsor family members of any age
• The permission to stay abroad for extended periods without losing residency

The introduction of the Return Document service further strengthens the Golden Visa by providing a safety net for holders while they are abroad. This service aligns with the UAE’s broader goal of supporting its growing community of expatriates, offering reassurance and assistance in critical situations.

What Should Residents Remember When Traveling?

For Golden Visa holders, the new digital service brings a sense of security when traveling abroad. However, MoFA advises residents to take a few essential steps to avoid complications during their travels:

• Keep both digital and printed copies of your passport and visa credentials
• Apply immediately through the MoFA portal or app if your passport is lost or stolen
• Contact the emergency hotline during crises, such as natural disasters or political unrest

It is important to note that the Return Document is only valid for re-entry into the UAE. It does not permit onward travel to other countries. Therefore, while the service provides immediate relief, Golden Visa holders should ensure they have the proper travel documentation for their onward journeys.

A Practical Layer of Security

This new digital service represents a practical and necessary layer of support for the UAE’s growing population of Golden Visa holders. By addressing the issue of lost passports while abroad, the Return Document simplifies the process of re-entry, removing stress and uncertainty for long-term residents. With the additional support measures, the UAE continues to enhance its commitment to providing comprehensive assistance to its expatriate community.