United Airlines Transforms Your Travel Experience With Revolutionary Mobile App Updates

Published on December 17, 2025

United Airlines is working hard to make its mobile app actually useful to all customers. The company is putting the finishing touches on a handful of digital tools that save customers time. United hopes to make it available just in time for the holidays. The app provides travelers with up-to-date information about their flights.

A Virtual Gate that provides instant boarding information, along with a digital bag tracking device and the nearest United Club location app, is just a few of the improvements. Creating personalized travel plans and providing guidance are also recent enhancements to the app.

New Features to Minimize Travel Inconvenience

A Virtual Gate is probably the most exciting option. Customers can see and track the boarding process and can even see which group is boarding and the status of how many passengers in that group have boarded the flight. Customers don’t need to wait at the gate for a boarding announcement and can bypass crowded gate areas.

Another feature is the United Club Recommendation feature, which helps users find the closest United Club lounge to them based on the gates they are closest to. This feature also shows the lounge’s capacity. This feature is to be first launched at Chicago O’Hare International Airport (ORD), then later on at other airports by 2026.

Real-time baggage tracking is another new addition to the app. Passengers will be able to know the whereabouts of their luggage throughout their trip using a package-delivery photo-style tracking feature. This is for peace of mind for people who are worried about lost bags or delayed bags.

Personalized travel guidance for a better experience

United’s updated app aims to improve the experience of users by customizing the app closer to how they travel. Users are now able to receive travel guidance as part of their travel journey. Guidance for travelers with strollers or wheelchairs, notifications of travel documents needed for their flight, and information on biometric boarding are a few examples of travel guidance. Besides travel guidance, the app shows live weather at the travel destination, ETAs, and ridesharing availability at the destination airport.

The app also works with users to help them get to their connecting flights and informs them about their gate locations. Users also receive notifications about the status of their flights in real time and can get informed about their connecting flights. The app should also help users to get the best routes when moving around the terminals, alongside helping them calculate walk time to get to their destinations. The app assists its users to ensure they do not miss their flights and notifies them when their flights will be departing.

The airline industry has been and still is one of the most innovative when it comes to technology. The airline industry was the first to use Apple’s innovative technology for their traveling customers and help them track their luggage with an AirTag. This technology provides real-time updates to customers about the whereabouts of their luggage and connects them with a customer service representative in the event of luggage malfunction.

Also, customers do not have to stay in long customer service or rebooking lines. The airline has an app that automatically assists customers with rebooking flights in real time. This is also done with a trackable baggage service, and the service provides meals and hotel vouchers if the flight is canceled.

The first US airline to offer customers weather delay updates is United Airlines. Customers also receive the updates through texts, and the airline also provides real-time weather updates and on weather maps.

Future Expansion and Customization Potential

With the recent iteration of the United app, users are afforded the luxury of employing artificial intelligence that identifies the most helpful features users can make the most of, enabling user tailoring and itinerary custom support that bolsters customer support guarantee.

This winter season, United Airlines has the most amount of travelers in the airline’s history, with a customer base of 10 million users between the 18th day of the 12th month in 2025 and the 6th day of the first month in 2026. With high expectations of this new iteration of the app, United applies a focus on making the app a focal point of making a more seamless, accommodating travel experience.

On to the Next One: Air Travel Tomorrow

Currently, United Airlines is enhancing customer engagement and improving customer experience by integrating digital functionality and by adding user friendly features to the app they will help move their customers through the travel cycle more seamlessly, and help travelers feel more in control of their own travel journeys, and they will ultimately help customers manage some of their time in more productive ways while on travel. Customers will be able to track baggage, receive tailored assistance, and help complete air travel and airport processes more efficiently, and will help customers optimize their time.

Passengers will be able to experience more control and better engagement through the added user features of the United Airlines app. In air travel, United Airlines will be able to facilitate and improve user engagement and continue to evolve its customer service by adding more digital user features. United Airlines is improving, expanding, and digitalizing air travel.