US Government Launches Civility Campaign to Tackle Unruly Passengers During Holidays: What You Need To Know

Published on November 23, 2025

As the holiday travel season approaches, the U.S. Department of Transportation (DOT) has launched a new campaign to improve the atmosphere in the skies. The initiative, aimed at encouraging passengers to display greater civility and courtesy, comes in response to the sharp increase in in-flight incidents of unruly behaviour during the pandemic. With the rise in air travel disruptions, the DOT is urging passengers to act with more respect and understanding as they board flights this holiday season.

Addressing the Surge in Unruly Passenger Behaviour

In recent years, the number of unruly passenger incidents has surged significantly, largely due to the challenges posed by the pandemic. From disruptions caused by flight cancellations to mask mandates, passengers’ patience has worn thin. As a result, in-flight incidents have escalated by nearly 400 percent since 2019. In 2021 alone, airlines reported over 13,000 cases of unruly behaviour. In response, the DOT is taking proactive steps to restore order and ensure smoother experiences for all travellers during the busy holiday period.

Key Aspects of the Civility Campaign

The primary goal of the civility campaign is to remind passengers of the importance of being courteous, especially during peak travel times. The DOT has outlined specific guidelines to foster a more respectful and calm travel experience:

• Respectful Attire: Passengers are encouraged to dress appropriately when flying, recognising that comfort should not come at the expense of respect for fellow travellers and the airline staff.
• Manners and Courtesy: Simple actions like saying “please” and “thank you” go a long way in creating a more pleasant atmosphere. The DOT emphasises that showing gratitude to flight attendants and fellow passengers can significantly improve the in-flight experience.
• Helping Fellow Travellers: Offering assistance to those who need it, such as elderly passengers or families with young children, is a key aspect of promoting civility. Encouraging empathy and cooperation is central to the campaign’s objectives.
• Managing Stress: With crowded airports, long lines, and potential delays, travellers are advised to manage their stress and avoid taking frustrations out on others. The campaign highlights how remaining calm can help mitigate the strain on the entire travel system.

How the Campaign Will Impact Travellers

For travellers, the civility campaign means that air travel may become more pleasant and efficient. By encouraging respect and understanding, the DOT aims to reduce the frequency of in-flight altercations and delays caused by disruptions. These improvements not only contribute to better overall passenger satisfaction but also ensure smoother operations within the airline industry. The effects of increased civility will likely be felt across the entire travel ecosystem, from check-in procedures to security lines and on-board experiences.

• Stress-Free Travel: By addressing the root causes of passenger frustration, such as poor customer service or unprofessional behaviour, the campaign aims to create a more harmonious environment in airports and on flights.
• Enhanced Travel Experience: A more courteous atmosphere could lead to faster boarding processes, quicker responses from airline staff, and a more organised travel experience.
• Improved Passenger Relations: The campaign encourages both travellers and airline employees to work together in fostering a positive atmosphere. This cooperation can help reduce the occurrence of conflicts and misunderstandings, ensuring that flights are less likely to be disrupted.

The Importance of Respectful Travel During the Holidays

The holiday season typically sees an uptick in the number of air travellers. As families reunite, and vacationers head to their destinations, the volume of passengers increases dramatically, which can lead to higher levels of stress and frustration. The Department of Transportation has emphasised the need for better travel etiquette during these peak periods to ensure that the holiday season remains joyful for everyone, both on the ground and in the air.

The DOT’s campaign is a timely reminder that the quality of the travel experience is shaped not only by the facilities and services provided but also by the attitudes and behaviours of the passengers themselves. By fostering a culture of civility, the U.S. government aims to improve the overall atmosphere of air travel, which benefits both those flying and those working in the airline industry.

A Call for Courtesy and Calm

As the holiday travel season commences, the U.S. Department of Transportation’s civility campaign offers an essential reminder for air travellers: small acts of kindness and respect can make a significant difference in creating a smoother, more enjoyable travel experience for everyone involved. With passenger numbers set to rise, encouraging passengers to embrace a polite and cooperative attitude is crucial in mitigating travel disruptions and enhancing overall satisfaction. As airports and airlines brace for the busy season, the importance of civility in the skies has never been clearer.