VFS Global Partners with Responsible AI Institute to Enhance Visa and Citizenship Services

Published on April 30, 2024

VFS Global, a premier outsourcing and technology services specialist for governments and diplomatic missions worldwide, is excited to announce its collaboration with the Responsible AI Institute (RAI Institute), a renowned non-profit organization based in the USA committed to promoting responsible AI practices among organizations. Through this partnership, VFS Global will benefit from the RAI Institute’s expertise in AI ethics and data privacy to ensure its AI solutions are secure, ethical, and tailored to meet the operational demands of visa processing.

This alliance will foster continuous technological advancement, enhancing the convenience VFS Global offers its customers while providing secure and responsible visa and citizenship services globally. Such innovation bolsters VFS Global’s role in facilitating safe international connections, thereby supporting global trade, tourism, education, and skills development.

VFS Global will exclusively develop all AI solutions at its state-of-the-art Development Centres in Mumbai, Dubai, and Berlin. These centres will function as collaborative hubs where the company will closely work with Client Governments to customize solutions that boost visa processing efficiency, security, and user experience.

This strategy ensures that VFS Global maintains complete ownership and control over the development process, enabling the implementation of the highest standards of security and safety. Each solution will be carefully crafted with stringent AI safety and security measures, adhering to both local and international regulations. Further development will proceed at a pace that aligns with the readiness and requirements of the Client Governments, ensuring that each phase meets their specific needs and timelines.

Zubin Karkaria, Founder and CEO, VFS Global, emphasizes, “Our alliance with the Responsible AI
Institute reinforces our dedication to ethical AI development. We have always been at the forefront of
technological innovation, committed to ensuring security, integrity, and strict compliance with the
regulatory frameworks of our Client Governments. This partnership underscores our resolve to lead in AI
advancement in a responsible manner.”

Alyssa Lefaivre Škopac, Head of Global Partnerships and Growth of the Responsible AI Institute,
commented, “VFS Global’s impressive track record and global outlook makes it an invaluable addition as
we work to steer AI towards public good.”

VFS Global’s commitment to innovation in the visa, identity, and citizen services sectors demonstrates its dedication to meeting the evolving needs of its Client Governments and securing their trust and confidence in its AI development efforts.