Zach and Kelly Stout Appointed General Managers at Desolation Hotel Hope Valley

Published on December 10, 2025

Desolation Hotel Hope Valley, nestled in the heart of Alpine County, has announced the appointment of Zach and Kelly Stout as the new General Managers of the eco-luxury resort. Known for its seamless blend of approachable luxury and the natural environment, Desolation Hotel Hope Valley offers guests a serene experience that celebrates the stunning landscapes of the South Lake Tahoe region. With their extensive backgrounds in hospitality and a shared passion for the outdoors, the Stouts are set to bring fresh energy to the resort, emphasizing community and team culture while preserving the rich legacy of the region.

A Journey Rooted in Exploration and Hospitality

Before taking on their new roles at Desolation Hotel Hope Valley, Zach and Kelly Stout embarked on a unique journey. After the global pandemic, they chose to explore a mobile lifestyle and adopted “van life”, traveling across various renowned recreation destinations. Their travels took them to places like Sedona, Moab, Joshua Tree, and, notably, South Lake Tahoe, which eventually became home to Desolation Hotel. Their time spent living as campground guests allowed them to fully immerse themselves in the environment, forging a deeper connection with the region and the resort.

Their hands-on experience with the property and its surroundings eventually led them to join the Desolation Hotel team in 2023 as Campground Managers. In this role, they managed the guests’ outdoor stays, overseeing activities such as hiking, mountain biking, fishing, canoeing, and cross-country skiing. Their passion for outdoor recreation and deepening guest engagement made them valuable assets to the hotel team, and their new appointment as General Managers reflects their growing influence within the resort.

Extensive Experience in Leadership Roles

The Stouts bring a wealth of experience to their new roles, particularly in hospitality and food and beverage management. Zach’s experience includes working on the food and beverage management teams for the openings of The Last Hotel and LOEWS in St. Louis, Missouri, two prominent establishments known for their high standards and successful operations. Meanwhile, Kelly played a vital role in managing several renowned St. Louis eateries, including Retreat Gastropub, Yellowbelly, and the entertainment venue The Dark Room. This extensive background in restaurant management and hospitality operations has equipped the couple with the skills necessary to lead Desolation Hotel Hope Valley with a focus on excellence.

Expanding Their Role at Desolation Hotel Hope Valley

In their new position, Zach and Kelly Stout will oversee all aspects of Desolation Hotel Hope Valley’s operations, with a particular focus on managing its expansive 165-acre property. This includes maintaining and enhancing the resort’s wide array of eco-luxury accommodations, which range from 28 unique cabins and 13 stunning campsites to 11 outdoor yurts and an Airstream trailer. The Stouts will also manage the hotel’s Eastern European-style wood-fired sauna and the renowned Sorenson’s Restaurant, a staple at the resort that attracts both guests and locals alike.

The resort’s diverse offerings align with the couple’s commitment to providing guests with a blend of luxury, adventure, and authenticity. The Stouts are particularly well-positioned to ensure that the Desolation Hotel continues to be a place where visitors can enjoy both luxurious accommodations and immersive outdoor experiences that reflect the natural beauty of the surrounding environment.

Building a Stronger Community and Enhancing Team Culture

For Zach and Kelly, the focus on building a strong, collaborative team culture at Desolation Hotel is of paramount importance. As on-site residents of the resort, the couple embodies the concept of full-service hospitality that extends beyond just managing the property. Their approach emphasizes connection with the community, fostering an environment where both guests and team members feel valued and engaged.

In addition to managing the day-to-day operations, the Stouts aim to nurture a culture of excellence within the hotel’s team. They believe in the power of a motivated and cohesive team to provide exceptional service to guests, ensuring that each visitor’s experience is memorable and aligned with the resort’s core values of sustainability, community, and well-being.

A Commitment to the Region’s Legacy

The Stouts’ appointment also signals a renewed commitment to preserving and honoring the long-standing legacy of the Hope Valley region. Desolation Hotel Hope Valley has long been a destination for those seeking an authentic experience, offering a retreat into nature without sacrificing the luxury of modern amenities. As the new General Managers, Zach and Kelly aim to continue this tradition while embracing the evolving needs of travelers who seek both adventure and relaxation in an environmentally conscious setting.

By maintaining the delicate balance between luxury and environmental preservation, the Stouts plan to build upon the hotel’s existing reputation as a destination that celebrates both nature and refined service. This vision aligns perfectly with the growing demand for eco-luxury resorts that emphasize sustainability without compromising on comfort or style.

Looking to the Future: Innovation and Growth

Under the leadership of Zach and Kelly Stout, Desolation Hotel Hope Valley is poised for continued growth and success. The Stouts’ diverse experiences, coupled with their deep connection to the resort and its environment, position them to take the property to new heights. Their leadership will ensure that the hotel not only meets the high expectations of its guests but also remains a beacon of excellence in the hospitality industry.

As the couple takes on this expanded role, they will focus on enhancing the guest experience and ensuring that Desolation Hotel Hope Valley remains a place where visitors can explore the natural beauty of the Alpine County region while enjoying the comforts of luxury accommodation. With their combined expertise and commitment to exceptional service, Zach and Kelly are well-positioned to lead Desolation Hotel Hope Valley into a bright and exciting future.

Conclusion: The Next Chapter for Desolation Hotel Hope Valley

The appointment of Zach and Kelly Stout as General Managers of Desolation Hotel Hope Valley marks an exciting new chapter for the property. Their backgrounds in hospitality, coupled with their passion for the outdoors, make them ideally suited to lead the hotel in its mission to provide guests with unforgettable experiences that seamlessly blend adventure, luxury, and sustainability. With their leadership, Desolation Hotel Hope Valley is set to continue offering exceptional service, unique accommodations, and memorable outdoor activities, solidifying its position as a premier destination for eco-luxury tourism.