Zvartnots International Airport in Armenia Wins Prestigious ASQ Customer Experience Awards for Best Airport in Europe: Everything You Need to Know

Published on February 26, 2026

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Zvartnots International Airport, Armenia, has been recognized as the Best Airport in Europe and the Most Dedicated Staff at the ASQ Customer Experience Awards, securing its place as a leader in service quality and passenger experience.

Zvartnots International Airport Recognized for Excellence

Zvartnots International Airport, located in Yerevan, Armenia, has earned remarkable accolades at the prestigious ASQ Customer Experience Awards, solidifying its position as one of the most renowned airports in Europe. The airport was honored with two major awards: Best Airport in Europe and Most Dedicated Staff. These awards highlight the airport’s commitment to providing exceptional customer service and fostering a positive travel experience for passengers.

The ASQ Customer Experience Awards are considered among the most significant global distinctions in the aviation industry. They are based entirely on independent, direct passenger feedback collected through standardized surveys conducted by Airports Council International (ACI) World. This method ensures that the awards reflect the real experiences of travelers, making the recognition particularly valuable in the competitive landscape of global air travel.

Evaluating Europe’s Best Airports

Zvartnots International Airport was included in the category for airports serving between 5 to 15 million passengers annually, where it stood out among 39 other European airports. The airport’s ability to maintain high service standards, despite the challenges posed by a growing number of travelers, was a key factor in its success.

The award categories under which Zvartnots was recognized emphasize the core aspects of airport operations that passengers value the most: efficiency, comfort, cleanliness, and most notably, customer service. By winning these categories, Zvartnots has demonstrated its ongoing commitment to these values, establishing itself as a prime example of excellence in the region.

Passenger Feedback and Its Impact

The ASQ Customer Experience Awards are driven by passenger feedback, ensuring the results are rooted in genuine traveler experiences. The surveys are conducted at airports worldwide, covering a range of customer touchpoints, from check-in procedures to security processes and baggage handling. With its emphasis on real-time insights, the award serves as an important metric for airports aiming to continually improve the passenger experience.

Zvartnots’s recognition for Most Dedicated Staff is a direct reflection of the airport’s approach to cultivating a highly engaged workforce. Airport staff play an integral role in shaping the overall passenger experience, and Zvartnots’s success in this category underscores the importance of providing staff with the tools, training, and environment to excel.

A Model for European Airports

Zvartnots International Airport has set an example for other airports in Europe, particularly those in the 5-15 million passenger category. The airport’s innovative approach to customer service, its focus on staff development, and its dedication to passenger comfort have earned it a reputation as a top-tier facility.

By continuing to prioritize the needs of its passengers, Zvartnots stands as a testament to how airports can balance operational efficiency with personalized service. Its success is a reflection of Armenia’s growing presence in the global travel landscape, reinforcing its position as a key player in the aviation sector.

Zvartnots’s Vision for the Future

With the ASQ Customer Experience Awards now under its belt, Zvartnots International Airport looks forward to continuing its mission to improve the traveler experience. The airport’s leadership is committed to staying at the forefront of customer service in the aviation industry by leveraging innovative technologies and enhancing passenger interaction points.

As travel demand continues to increase, Zvartnots is poised to handle the future with its dedicated staff and an unwavering commitment to excellence. Its recognition at the ASQ awards not only serves as a proud moment for Armenia but also sets the stage for continued growth and development in the aviation sector.

In conclusion, Zvartnots International Airport in Armenia has solidified its place as a leader in the aviation industry, receiving top honors for its outstanding service and dedication to passengers. This achievement cements its status as one of Europe’s finest airports, setting a benchmark for others to follow in terms of service quality and operational excellence.