Marriott elevates cleanliness standards

Friday, April 24, 2020

Marriott will be  launching out a multi-pronged platform as the hotel giant seeks to elevate its cleanliness standards to meet the new safety challenges due to  the current pandemic.

Arne Sorenson, chief executive, Marriott International said that they are living in a new age, with Covid-19 front and centre for our guests and our associates.

They want their guests to understand what they are doing today and planning for in the near future in the areas of cleanliness, hygiene and social distancing so that when they walk through the doors of one of their hotels, they know  their commitment to their health and safety is a priority.

It is important  that their associates know the changes they are making to help safeguard their health as they serve  guests.

Marriott has created the Marriott Global Cleanliness Council to tackle the realities of the Covid-19 pandemic at the hotel level.

The body will work on developing the next level of global hospitality cleanliness standards, norms and behaviours that are designed to minimise risk and enhance safety for consumers and Marriott associates alike.

Ray Bennett, chief global officer, global operations, Marriott International, will lead the council and will benefit from knowledge and input from both in-house and outside experts including senior leaders from across Marriott disciplines.

Bennett said that through the council and scientific advice of experts, they are taking a thoughtful approach to set an even higher bar of cleanliness and develop new guest interaction protocols.

The council is focused on more than just disinfection across the hotel and they  are providing a holistic approach designed to take care of their guests and associates.

Over the next few months, the enhanced technologies of Marriott will be rolled out which will include electrostatic sprayers with hospital-grade disinfectant to sanitise surfaces throughout the hotel.

Electrostatic spraying technology uses the highest classification of disinfectants recommended by the Centres for Disease Control and Prevention and World Health Organisation to treat known pathogens.

Over the next few months, when guests are in hotels within the Marriott portfolio, they will see a number of additions to their cleaning regimen designed to set an even higher standard of cleanliness for the hotels.

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