Aiello Partners with Capella Taipei to Launch Taiwan’s Most Innovative Hotel Experience with AI Integration

Published on April 1, 2025

Aiello, a leading brand in AI-driven solutions, has announced an exciting partnership with Capella Taipei, marking the grand opening of the renowned Capella Hotels and Resorts‘ first property in Taiwan. This groundbreaking collaboration ushers in a new era of luxury hospitality, where cutting-edge AI technology enhances every aspect of the guest experience. Each of Capella Taipei’s 86 rooms and suites is now equipped with Aiello Voice Assistant (AVA), a powerful tool designed to elevate both guest satisfaction and operational efficiency.

Capella Taipei, which is already known for its impeccable service and innovative luxury offerings, is embracing digital transformation with Aiello’s state-of-the-art AI solutions. AVA, the heart of this technological integration, provides round-the-clock concierge services, ensuring that guests enjoy seamless and personalized assistance throughout their stay. The sleek design of AVA, which comes in an elegant smoked walnut finish, complements the sophisticated aesthetic of the hotel’s rooms. Additionally, Capella Taipei is committed to sustainability by replacing traditional paper instruction cards with digital ones, further enhancing the modern guest experience.

“Aiello Voice Assistant’s multilingual capabilities and round-the-clock service provide guests with an instant, personalized experience, perfectly aligning with the core value of Capella Hotels and Resorts,” said Dennis Laubenstein, General Manager of Capella Taipei. He added, “This enables our team to focus on providing unparalleled service and fostering unforgettable moments for our guests.”

The Aiello Voice Assistant goes beyond simple tasks. It offers intuitive voice-activated controls, allowing guests to effortlessly manage room settings such as lighting, temperature, and entertainment options. AVA also provides personalized recommendations, helping guests explore Taipei’s vibrant culture and stunning natural beauty. Furthermore, AVA is fully integrated with the hotel’s Property Management System (PMS) and Task Management System (TMS), streamlining operations by automating requests and ensuring a smooth, efficient service delivery.

In a time when the hospitality industry is grappling with labor shortages, Aiello’s advanced solutions are providing much-needed support. The company’s AielloOne platform offers an all-in-one SaaS management system that uses AI and data analytics to optimize hotel operations, ultimately driving revenue growth. Building on the success of the Voice Assistant, Aiello has expanded its offerings with Aiello GuestWeb, a multilingual AI-powered digital concierge available through a mobile-friendly web portal. Supporting 58 languages, Aiello GuestWeb allows guests to quickly access hotel information, request services, and receive personalized recommendations. This platform also reduces call volumes by up to 60% and increases ancillary revenue, including room service orders.

Aiello’s Voice Translator (AVT) is another powerful tool that breaks down language barriers, enhancing communication between hotel staff and international guests. Supporting real-time translation in 75 languages, AVT significantly improves service efficiency and guest satisfaction, making interactions smoother and more personalized.

This partnership between Aiello and Capella Taipei highlights the immense potential of AI in revolutionizing the hospitality industry. It showcases how technology can not only improve operational efficiency but also provide a more personalized, seamless, and sustainable guest experience. With Aiello’s solutions integrated into Capella Taipei’s luxury offerings, the hotel is setting a new standard for smart hospitality, where innovation meets sophistication.

Aiello CEO and Co-founder Vic Shen remarked, “We’ve developed a tailored AI-driven data solution for hotels, empowering operational teams with precise insights into guest behavior and preferences. This enables them to refine strategies and boost revenue growth.” He emphasized that through the company’s all-in-one SaaS management platform, AielloOne, hotels can seamlessly integrate key touchpoints across the entire guest journey—from pre-arrival planning to post-checkout experiences. “We are paving the way for a more efficient and competitive future in the hospitality industry,” Shen said. The collaboration with Capella Taipei further strengthens Aiello’s presence in the luxury hospitality sector. Through AielloOne, Aiello aims to expand its global footprint and lead innovation in intelligent hospitality solutions worldwide.