Tuesday, May 9, 2023
Air Canada Cargo unveils its revamped website with new tools that will improve the customer experience and an updated design to better reflect the Air Canada Cargo brand.
Mathieu Casey, Managing Director, Commercial, at Air Canada Cargo stated that Air Canada Cargo has been undergoing a huge technological push in recent years and the new website is the latest major advancement in how they are constantly working to improve their offering to their valued customers.
Featuring a more intuitive interface, improved functionalities, and tools, the website now provides convenient and relevant tools for its customers, ensuring their experience is efficient and provides the value they have come to expect from them.
Air Canada Cargo’s global schedule comprising its freighter aircraft, the belly capacity of Air Canada’s passenger fleet, and trucking services now conveniently allows users to filter and search with multiple metrics and output in various formats. Their customers always have the most current information possible tailored to their needs.
The new website also now features an interactive map tool, showing all destinations served by Air Canada Cargo, allowing customers to see where new stations are added as the network continues to grow as more freighters are brought online.
The new tools added to the website include an online Air Canada Cargo account application feature and customers can also now easily track their shipments. This is the initial phase of the website’s modernization, with more updates to be rolled out over the course of the year.
Tags: Air Canada, customer experience
Wednesday, May 1, 2024
Wednesday, May 1, 2024
