Thursday, April 11, 2024
31 airports have received Airports Council International’s (ACI) Airport Service Quality (ASQ) Awards, with 27 from the Asia-Pacific region and 4 from the Middle East. These awards are based on a highly dependable global measurement and benchmarking program designed to assess airport customer experience.
The ASQ Program, developed in collaboration with the leading travel technology company Amadeus, is renowned as the premier airport customer experience measurement and benchmarking initiative worldwide. It is distinguished by its steadfast dedication to a rigorous and scientific methodology. Unlike other programs in the aviation industry, ASQ’s approach relies on real-time research conducted through surveys directly administered to passengers at the airport, effectively capturing their levels of satisfaction.
Among the 11 Indonesian airports honored, both Sultan Hasanuddin International Airport and Yogyakarta International Airport secured five out of six award categories. Salalah Airport in Oman emerged as the top performer among Middle Eastern airports, earning five awards. Additionally, China and India each have six airports recognized in this prestigious program.
Mr. Stefano Baronci, Director General, ACI Asia-Pacific & Middle East, said: “From the East to the West, airports in Indonesia, Malaysia, Singapore, Republic of Korea, China, India, Oman, UAE and Jordan have excelled to provide a best-in-class service to their customers. Although the Asia-Pacific region has been the hardest hit by the pandemic, airports in the region have invested significantly in technology, human resources, and infrastructure to ensure that passengers continue to have a memorable and seamless experience.”
Additionally, five airports in the Asia-Pacific and Middle East regions have earned recognition on the ACI World Director General’s Roll of Excellence. This prestigious accolade is bestowed upon airports that have consistently won multiple awards over a five-year span within the past decade as part of the ASQ program.
The ACI ASQ program stands as the foremost global benchmarking and measurement initiative for airport customer experience. Its surveys encompass more than 30 performance metrics spanning crucial aspects of the passenger journey, including navigation convenience, check-in processes, and the quality of shopping and dining options. This comprehensive methodology provides a complete perspective of the passenger experience at each airport, setting industry-wide benchmarks on a global scale.
2023 ACI Airport Service Quality Awards
| Airport | Awards |
|---|---|
| Indonesia | |
| Yogyakarta International Airport | Best Airport (5 to 15 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable, Cleanest |
| Sultan Hasanuddin International Airport | Best Airport (5 to 15 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable, Cleanest |
| Adi Soemarmo International Airport | Best Airport (5 to 15 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable, Cleanest |
| Sultan Aji Muhammad Sulaiman Sepinggan International Airport | Best Airport (5 to 15 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable |
| Sultan Mahmud Badaruddin II Airport | Best Airport (2 to 5 Million Passengers), Easiest Airport Journey, Most Enjoyable |
| Supadio Airport | Best Airport (2 to 5 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Cleanest |
| I Gusti Ngurah Rai Airport | Best Airport (15 to 25 Million Passengers), Cleanest |
| Depati Amir Airport | Best Airport (under 2 Million Passengers), Cleanest |
| Pattimura International Airport | Best Airport (under 2 Million Passengers) |
| China | |
| Guangzhou Baiyun International Airport | Best Airport (over 40 Million Passengers), Cleanest |
| Beijing Daxing International Airport | Best Airport (25 to 40 Million Passengers), Cleanest |
| Shijiazhuang Zhengding International Airport | Best Airport (5 to 15 Million Passengers), Cleanest |
| Changchun Longjia International Airport | Best Airport (5 to 15 Million Passengers) |
| Shenzhen Bao’an International Airport | Best Airport (over 40 Million Passengers) |
| Zhangjiakou Ningyuan Airport | Best Airport (under 2 Million Passengers) |
| India | |
| Kempegowda International Airport | Best Airport at Arrivals (Global) |
| TRV (Kerala) International Airport Limited | Best Airport at Arrivals (Global) |
| Chhatrapati Shivaji Maharaj International Airport | Best Airport (over 40 Million Passengers) |
| Indira Gandhi International Airport | Best Airport (over 40 Million Passengers) |
| Rajiv Gandhi International Airport | Best Airport (15 to 25 Million Passengers) |
| Chandigarh Airport | Best Airport (2 to 5 Million Passengers) |
| Oman | |
| Muscat International Airport | Best Airport (15 to 25 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable, Cleanest |
| Salalah Airport | Best Airport (under 2 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable, Cleanest |
| Republic of Korea | |
| Incheon International Airport | Best Airport (over 40 Million Passengers), Most Enjoyable |
| Gimpo International Airport | Best Airport (25 to 40 Million Passengers) |
| Malaysia | |
| Langkawi International Airport | Best Airport (2 to 5 Million Passengers) |
| Singapore | |
| Singapore Changi Airport | Best Airport (over 40 Million Passengers), Most Dedicated Staff, Easiest Airport Journey, Cleanest |
| United Arab Emirates | |
| Zayed International Airport – Terminal A | Best Airport at Arrivals (Global) |
| Jordan | |
| Queen Alia International Airport | Best Airport (5 to 15 Million Passengers) in the Middle East |
Wednesday, May 1, 2024
Wednesday, May 1, 2024
