Wizz Air Launches New My Journey Feature to Transform Passenger Experience With Smarter Digital Travel Tools

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Wizz Air has introduced one of the biggest updates to its mobile application, launching a fully redesigned My Journey feature that aims to make travel planning simpler, more personalised and more convenient for passengers. The upgraded experience provides travellers with clearer trip guidance, improved access to essential services and more relevant information throughout their journey.

The app enhancement represents a key step under Wizz Air’s Customer First Compass programme, the airline’s ongoing strategy focused on improving customer experience across every stage of travel. Built around passenger needs, the refreshed My Journey platform combines live flight updates, tailored travel support and easier service management within a single, more intuitive interface.

Replacing the previous timeline format, the redesigned My Journey delivers a smoother digital travel experience with a cleaner layout and improved navigation. The updated system is designed to provide passengers with timely information and useful assistance at every important stage before their departure.

“At Wizz Air, our Customer First Compass is more than a strategy – it is the principle that guides how we build our products and services,” said Silvia Mosquera, Commercial Officer at Wizz Air. “This transformation of the Wizz Air app is a major step forward in delivering a smoother, more intuitive and less stressful travel experience. Every feature has been designed with one question in mind: how can we make our customers’ journey easier? We are proud of what our teams have achieved, and even more excited about what it means for the millions of people who travel with Wizz Air.”

Smarter Travel Support Through the New Next Steps Feature

A major highlight of Wizz Air’s latest app upgrade is the introduction of the Next Steps feature, designed to provide passengers with clearer and more personalised travel guidance as their departure date approaches.

The new swipe-based seven-stage journey guide delivers important reminders at the right time, helping customers prepare for every key part of their trip. From packing and completing check-in to travelling to the airport, dropping baggage, passing through security, reaching the gate and getting ready for boarding, the feature provides step-by-step assistance. The information automatically adjusts according to the scheduled flight time, ensuring passengers continue receiving relevant updates even when flight schedules change or delays occur.

Improved Baggage Visibility and Easier Travel Management

Wizz Air has also introduced a redesigned Baggage Allowance section, offering passengers a simpler and more visual way to understand their baggage options before travelling.

The updated page allows customers to quickly compare cabin and checked baggage choices, review permitted dimensions and weight limits, explore clear baggage visuals and access useful travel information. Alongside this improvement, the new Manage Baggage feature makes it easier for passengers to add extra baggage services or make changes to existing baggage selections directly within the app.

This enhancement aims to remove confusion around baggage rules while giving travellers greater flexibility and control over their bookings before departure.

Live Airport Updates for a Smoother Departure Experience

The upgraded My Journey experience now connects passengers with real-time airport information, helping them stay informed during the most critical stages before take-off.

Whenever information is available, the app provides live gate details, gate closing times and dynamic boarding notifications, including alerts such as Boarding Now and Final Call. These updates help travellers make timely decisions at the airport, reduce uncertainty and improve the overall departure experience.

By bringing essential airport information directly into the app, Wizz Air aims to make the final steps of the journey more convenient and stress-free for customers.

Redesigned Homepage Creates a More Seamless Post-Booking Experience

The latest update also features a refreshed homepage flight card, giving customers a clearer view of their upcoming journey. Passengers can now access important trip details, including flight duration, booking references and improved flight status information covering scheduled, changed, delayed or cancelled services.

The airline has also simplified access to key services such as seat selection, baggage options and additional travel products through dedicated service sections. This creates a cleaner and more intuitive experience after booking, allowing customers to manage their trips more efficiently.

The upgraded digital platform provides a stronger foundation for Wizz Air to introduce more personalised services and relevant recommendations throughout the passenger journey.

The new My Journey experience reflects years of development and cooperation between different teams, highlighting Wizz Air’s continued focus on digital innovation and customer-focused solutions.

As part of its Customer First Compass strategy, the airline continues to invest in technology-driven improvements aimed at giving passengers greater transparency, confidence and control from booking until arrival.