Ellenborough Park Hotel’s General Manager, Marwan Hemchaoui, Steps Down After Successful Hospitality Tenure in Cheltenham, UK

Published on August 28, 2025

Marwan Hemchaoui, Ellenborough Park Hotel’s General Manager, has stepped down after a successful hospitality tenure in the UK, specifically in Cheltenham. During his seven years at the helm, Hemchaoui played a pivotal role in transforming the hotel into a luxury destination. With significant refurbishments, including the redesign of 61 rooms and the launch of a Spa Garden Retreat, he elevated the guest experience. Hemchaoui’s leadership also saw the addition of The Lodge, a private residence for elite guests. As he transitions to a new role at The Lakes by YOO, his contributions to Ellenborough Park Hotel remain remarkable.

Transforming Ellenborough Park: A Legacy of Luxury

Throughout his tenure, Hemchaoui’s leadership was instrumental in propelling the hotel forward. Significant refurbishments and innovative additions were carried out under his guidance, strengthening Ellenborough Park’s position as a luxury destination in the UK. A key milestone was the comprehensive refurbishment of all 61 bedrooms in 2023, coinciding with the hotel’s tenth anniversary. These refurbishments, which included the redesign of the Horsebox Brasserie, were designed to elevate the guest experience and solidify the property’s reputation for luxury and exclusivity.

A Focus on Wellness and Exclusivity

In addition to the bedroom renovations, Hemchaoui spearheaded the creation of the Spa Garden Retreat, which opened in July 2023. This new facility offered guests a tranquil space to relax and rejuvenate, further enhancing the hotel’s appeal as a wellness destination. Another notable project under Hemchaoui’s leadership was the opening of The Lodge, Ellenborough Park’s first private residence, which offered guests a new level of luxury and privacy. These capital projects reflect Hemchaoui’s commitment to offering a premium experience, with a focus on exclusivity and high-end luxury.

Building a Stable, Engaged Team

The hotel’s continued growth and success during Hemchaoui’s leadership were not solely attributed to its physical renovations. Hemchaoui’s focus on team-building, employee motivation, and building strong relationships with external partners were also key to Ellenborough Park’s thriving business. His ability to maintain a stable, engaged team while navigating significant capital projects is a testament to his management skills and leadership qualities. This balanced approach ensured that the hotel maintained its high standards of service while undergoing major renovations.

Hemchaoui Announces His Departure

However, after seven years at the helm of Ellenborough Park Hotel, Hemchaoui has decided to step down from his role as General Manager. He made this announcement on LinkedIn, expressing his gratitude for the incredible journey he had experienced at the hotel and acknowledging the remarkable people who contributed to his success. Hemchaoui emphasized his appreciation for the support he received from his colleagues, the hotel’s wider team, and the Pride of Britain Hotels family, which owns Ellenborough Park.

A New Chapter: Managing Director at The Lakes by YOO

In his farewell message, Hemchaoui expressed a sense of pride in the work accomplished during his time at the hotel. He highlighted the collective achievements of his team and thanked the many guests who had supported the hotel over the years. Despite the bittersweet departure, Hemchaoui shared his excitement about the future, announcing that he would be stepping into a new role as Managing Director of The Lakes by YOO in October 2025.

The Lakes by YOO, an exclusive 850-acre sustainable estate in the Cotswolds, offers Hemchaoui a new professional challenge. The estate, founded by serial entrepreneur John Hitchcox, is renowned for its luxurious private residences and stunning natural surroundings. Hemchaoui expressed his enthusiasm for the new opportunities that lay ahead and his excitement to embark on this next chapter in his career.

A Lasting Impact on Ellenborough Park’s Legacy

While the end of Hemchaoui’s tenure at Ellenborough Park marks a significant moment in the hotel’s history, the hotel’s legacy of exceptional service and luxury continues. Hemchaoui’s contributions, particularly in terms of the hotel’s refurbishments, expansion, and reputation-building, will leave a lasting impact on the property. His leadership has helped position Ellenborough Park as a premier destination in the UK, one that continues to attract guests seeking high-end hospitality in the picturesque Cotswolds.

As he prepares for his new role, Hemchaoui expressed his thanks to Peter Hales, the board, and the owners of Ellenborough Park Hotel & Spa for their trust and support throughout his career at the property. His departure is a moment of reflection on his time at the hotel, but also a look forward to the exciting prospects that lie ahead at The Lakes by YOO.

In conclusion, Hemchaoui’s successful tenure as General Manager of Ellenborough Park Hotel has been marked by growth, innovation, and the creation of memorable guest experiences. His departure ushers in a new phase for both him and the hotel, with the future looking bright for the Cotswolds’ iconic luxury destination.

Image Credit- ellenboroughpark.com