Thursday, February 29, 2024
Hopper Technology Solutions (HTS) and AirAsia MOVE (previously known as airasia Superapp) are excited to announce their collaboration to incorporate HTS’s financial technology services into the digital offerings of AirAsia MOVE. Set to launch later this year, AirAsia MOVE will introduce a “Cancel for Any Reason” option, powered by HTS, for passengers who purchase non-refundable tickets through the AirAsia MOVE application and on airasia.com.
This “Cancel for Any Reason” feature by HTS stands as a leading solution in the market, offering unparalleled flexibility. It represents an innovative financial technology service that allows travelers to opt for refundability on an ‘a la carte’ basis following the selection of their flight.
AirAsia MOVE, a leading Online Travel Agency (OTA) for ASEAN and budget-conscious travelers, boasts over 15 million active monthly users and is dedicated to delivering exceptional value. It is rapidly expanding its ecosystem by forging additional partnerships with airlines, hotels, banks, and travel & fintech firms to enhance the pre and post-booking experience, making it more seamless and personalized. Additionally, AirAsia MOVE has introduced several pioneering products such as the ‘Fast Pass’ and a variety of flight and hotel ancillary services to meet the previously unaddressed needs of travelers.
Nadia Omer, CEO of AirAsia of MOVE said, “Our customers want an added level of peace of mind when booking and traveling, as part of the seamless experience that AirAsia MOVE provides. By partnering with HTS to offer best-in-class flexibility on non-refundable fares, we are providing our customers more options and control when it comes to their trip itinerary.”
HTS, Hopper’s B2B arm, enhances its partners’ direct sales capabilities with its comprehensive travel agency and e-commerce solutions, along with innovative travel fintech products. Its standout fintech offerings, such as the “Cancel for Any Reason” option, are designed to turn potentially negative customer experiences into opportunities for building loyalty and increasing ancillary revenue.
“Integrating fintech ancillaries from HTS can help our partners delight customers with added optionality and flexibility,” said Dakota Smith, President and Co-Founder of Hopper. “We are thrilled to team up with AirAsia MOVE to offer greater optionality for refundability, truly for any reason, to travelers.”
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