Thursday, April 18, 2024
Houston Airports upholds its 5-Star Skytrax rating at William P. Hobby Airport (HOU) and maintains a 4-Star rating at George Bush Intercontinental Airport (IAH) for 2024. The declaration was issued during the 2024 Skytrax World Airport Awards ceremony in Frankfurt, Germany, which took place on Wednesday, April 17th.
Skytrax, a leading international air transport rating organization, evaluates airlines and airports based on their quality of services and staff standards. These ratings are determined through an annual audit process. After visiting Bush and Hobby airports in February 2024, Skytrax auditors provided the following comments:
“Houston IAH continues to enhance terminal services and facilities in cooperation with its major hub carrier United Airlines. The airport has a broad range of dining choices which represents the best of local Texan food culture as well as many national and international brands. There is an extensive city art program in place around the airport, and in Terminals A and D, customers may also enjoy daily live music from Harmony in the Air.
“Hobby Airport delivers an excellent customer experience across frontline areas and customers will find upgraded interior décor finishes, new play areas for children and enhanced nursery facilities for families. There is a broad range of seat choices, and charging sockets and free fast Wi-Fi is available throughout the terminal. The airport has very efficient processing for key formalities at security and immigration, and this is reinforced by short walking distances for departure, arrival, and transfer flights. Dining is provided from a range of local and national brands and offers a good choice and quality.”
In 2022, Hobby Airport achieved a significant milestone by becoming the sole 5-Star Skytrax airport in North America. Presently, it stands among the 20 airports globally holding this prestigious rating and remains the only North American airport with such a distinction. Meanwhile, Bush Airport continues its impressive streak with a seventh consecutive year of maintaining its 4-Star Skytrax rating.
“Houston Airports serves as an economic engine for the City of Houston and a global hub that connects our passengers to every corner of the world. These rankings reaffirm and recognize the strategic improvements our team continues to make for an enhanced guest experience” said Jim Szczesniak, Director of Aviation for Houston Airports. “Our airports are home to the World’s Best Art & Entertainment program, excellent customer service and a team of employees committed to delivering a world-class airport experience each time, every time.”
The 2024 World Airport Awards recognized several significant achievements:
These accolades were determined through the 2024 World Airport Awards, where passengers participated in the largest global customer satisfaction survey. Skytrax conducted the survey from August 2023 to March 2024, with no airports paying for inclusion.
“Houston is a global city, and our airports provide outstanding service to millions of travelers annually. Hobby and Bush help us put our best foot forward for people traveling for leisure or business and The Skytrax honors confirm the dedication to detail and commitment to customer service prioritized by Houston Airports and its 1,200 city employees,” said Kelly Woodward, Chief Operating Officer of Houston Airports. “Another year of 5-Star and 4-Star ratings is proof that Houston Airports is moving in a positive direction where safety, cleanliness and efficiency are prioritized and our airports mirror the signature experience of our global city – an experience rooted in warmth, hospitality and a celebration of all cultures.”
“We congratulate Hobby Airport on their repeat success as the Best Regional Airport in North America, which is a remarkable display of consistency and customer service excellence,” said Edward Plaisted, CEO of Skytrax.
Wednesday, May 1, 2024
