India’s Pune International Airport Achieves Global Recognition in Airport Service Quality Survey After New Terminal Enhancements and Service Upgrades

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Pune International Airport has now been ranked 57th in the prestigious Airport Service Quality (ASQ) rankings, boosting the global standing of India`s aviation infrastructure.Strengthened by the opening of a new terminal, expanded flight operations and passenger-led services that raised satisfaction levels in areas such as cleanliness, access and the security processing experience, Pune International Airport has seen continued service improvements be rewarded by passengers in ASQ – the only worldwide programme to survey passengers at the airports on their day of travel.

Pune Airport Rises in Global Service Ranking Amid Major Terminal Upgrades and Passenger Feedback Boost

Pune International Airport has taken a step forward in global aviation service standards, climbing to the 57th position worldwide in the latest Airport Service Quality (ASQ) rankings. The improvement, assessed between April and June, reflects a steady rise from its 59th rank in the previous quarter, underlining the airport’s focused efforts to enhance passenger experience across all touchpoints.

This quarterly evaluation, conducted under the joint supervision of the Airports Authority of India (AAI) and Airport Council International (ACI), provides a comprehensive look into passenger satisfaction levels at airports across the globe. The survey, part of the internationally recognized ASQ programme, collects real-time feedback directly from travellers, measuring their experience across 31 key service indicators.

Passenger Experience at the Core of Improvements

The ASQ survey captures first-hand opinions on a wide range of passenger-centric services, including the cleanliness of restrooms, availability of seating, quality of food and beverage options, retail facilities, accessibility, staff courtesy, and overall airport ambiance. At Pune Airport, regular audits and structured feedback mechanisms have helped fine-tune these services, ensuring more responsive handling of passenger needs.

In particular, passengers have praised the airport’s improvements in hygiene, staff support, ease of check-in, and time efficiency at security counters. These enhancements stem from both increased investment in infrastructure and more robust operational oversight, especially in areas prone to congestion or delays.

Impact of the New Terminal

One of the key drivers behind the airport’s rise in the global rankings is the opening of its new terminal, which has significantly expanded capacity. The modern terminal has not only streamlined operations but also boosted the number of flights, including more international routes, which has increased passenger traffic exponentially over recent months.

Equipped with upgraded baggage systems, automated check-in counters, spacious waiting lounges, modernized immigration booths, and premium lounges, the new terminal represents a major leap forward in both functionality and visual appeal. With more than 10 million annual passengers expected to transit through Pune Airport, these enhancements are timely and essential.

Additionally, the terminal has improved the layout for passenger flow, reducing bottlenecks during peak hours and enhancing signage for easier navigation. The terminal also features improved retail outlets and local artisan kiosks, showcasing regional products to travellers from around the world.

ASQ Survey Methodology and Global Significance

The Airport Service Quality programme, considered one of the most trusted benchmarks in global aviation, evaluates thousands of passenger responses each quarter. These surveys are conducted in real-time, immediately after travellers complete their journey through the airport, capturing unfiltered opinions on their experiences.

With participation from over 400 airports worldwide, the ASQ programme offers a truly global perspective on how airports are performing in the eyes of their users. Pune’s advancement in this ranking signals not just domestic progress but also rising competitiveness on the international stage. As travel resumes stronger post-pandemic, such rankings have become crucial indicators of airport efficiency and traveller comfort.

Looking Ahead

Pune International Airport’s continued rise in global rankings is expected to have a ripple effect across various sectors, from tourism to business travel and logistics. The enhanced infrastructure and positive traveller feedback help establish Pune as a key air hub in western India, supporting the city’s growing role in sectors like IT, automotive, and education.

Further investments are also in the pipeline. Upcoming developments include extended runways, more international flight slots, multi-level parking facilities, and integration with high-speed rail and metro connectivity. These steps aim to position Pune Airport not just as a regional connector but as a global gateway with world-class amenities.

India’s Pune Airport climbed to 57th in global rank, because of its new terminal, enhanced passenger facilities and service quality across major parameters.

The enhanced ASQ ranking is however a testimony of the strategic-focused initiatives conducted and their adoption and cooperation among the airport authorities, manpower and service providers at the airport. The distance between 59th and 57th is nominal, but to have achieved movement on that chronically congested corridor is an important success in a business where happiness (and the lack thereof) for passengers is everything and the world is another airplane away.