InnVest Hotels Partners with Relay Robotics to Become Canada Largest User of Hotel Delivery Robots

Tuesday, April 16, 2024

Relay Robotics, Inc., a premier provider of autonomous service robots catering to the hospitality sector, proudly announces a significant milestone. InnVest Hotels, a prominent figure in hotel ownership and management in Canada, has become the largest adopter of hotel delivery robots nationwide. Currently, numerous properties are benefiting from Relay robots, with more installations planned.

Relay’s service robots have been deployed in hundreds of hotels globally, facilitating over 1.5 million deliveries to date.

Headquartered in Toronto, InnVest Hotels oversees a portfolio of over 100 hotels, representing 14 renowned hotel brands such as Comfort, Delta, Fairmont, Hilton, Holiday Inn, Hyatt Regency, Kimpton, Marriott, Sheraton, and St. Regis.

Our primary objective is to elevate the guest experience. Integrating automation technologies like Relay’s robots into our daily tasks can enhance their efficiency in our hotels.”

— McLean Xavier, InnVest Hotels Chief Information Officer.

“InnVest recognizes the value that Relay delivery robots bring to hotel operations and we are excited to partner with them,” said Wade Pfeiffer, Relay Robotics CEO. “Relay robots leverage Relay’s proprietary elevator technology, supporting elevators from major companies like Otis, Schindler, TK, Mitsubishi, and others. This allows our robots to navigate seamlessly throughout a hotel, operating 24/7 and facilitating deliveries from the front desk or kitchen directly to hotel guest rooms in an average time of 4 minutes. This empowers InnVest team members to dedicate more time to enhancing the guest experience.”

“Our primary objective is to elevate the guest experience and offer innovative solutions that empower our hotel staff to deliver unparalleled service,” added McLean Xavier, InnVest Hotels Chief Information Officer. “As we navigate through the ongoing labor availability challenges, integrating automation technologies like Relay’s robots into our staff daily tasks can enhance both their efficiency and the overall operation of our hotels.”

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