JW Marriott Mumbai Juhu has appointed Harshad Makasare as its new Director of Sales, bringing more than 16 years of luxury hospitality experience to strengthen commercial strategy, corporate partnerships, MICE business and leisure demand while supporting the hotel’s continued growth in Mumbai’s competitive travel and tourism market.

Hiring Nicole Tracy as Group Sales Manager continues the build of Outrigger Resorts’ MICE strategic business pillar in Hawaii.

Hospitality businesses are increasingly investing in artificial intelligence to improve guest experiences, streamline operations and maximise revenue. However, one challenge has remained difficult to solve: converting enquiries into confirmed bookings quickly and consistently.