AirAsia Urges Travelers to Check In 14 Days in Advance and Arrive Early for a Smooth and Easy Travel Experience Due to Upcoming System Upgrade

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AirAsia is set to enhance its reservation and passenger-processing systems, with updates scheduled from 5:00 PM (GMT+8) on August 7, 2024, to 3:00 AM (GMT+8) on August 8, 2024. To ensure a seamless travel experience during this period, the airline recommends the following guidelines for travelers:

1. Advance Self Check-In: Travelers, including those in groups or with connecting flights on August 7 and 8, are advised to use the AirAsia MOVE app (previously known as the AirAsia Superapp) for self check-in. This feature is available now and can be used up to 14 days before departure.
2. Early Airport Arrival: Guests, particularly those in groups, those with reduced mobility, or those with special needs, should plan to arrive at the airport at least three hours before their flight to complete all travel formalities. Note that check-in counters, kiosks, and baggage drop services will be affected during the system update.
3. Electronic Boarding Pass: Download your boarding pass via the AirAsia MOVE app and store it on your digital wallet or mobile device. This will facilitate a quicker boarding process without the need for printing at the airport.
4. Update Contact Information: Travelers affected by the upgrade should ensure their contact details are current to receive timely updates via email and SMS about their flight status.

During the upgrade period, services related to AirAsia flight bookings, check-ins, Flight+Hotel reservations, AirAsia Rewards (points issuance and redemption), payment processing for existing bookings, and ancillary purchases (including online duty-free shopping) will be temporarily unavailable.

Services unrelated to AirAsia flights on both the AirAsia MOVE app and airasia.com will continue to operate as usual.