Delhi Airport Sets New Standard with Self-Service Bag Drop Technology in India

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Delhi International Airport Limited (DIAL), a subsidiary of GMR Airports Infrastructure Limited, has unveiled its state-of-the-art Self Service Bag Drop (SSBD) Quick Drop Solution at Delhi Airport, marking a significant milestone as the first facility of its kind in India and the second globally, following Toronto, Canada.

This innovative system is set to transform the passenger experience by simplifying the baggage drop process and minimizing wait times. With around 50 Self Service Bag Drop units now active across Terminal 1 and Terminal 3, travelers can look forward to a seamless and efficient check-in procedure.

The traditional SSBD units provide passengers with the option to bypass the check-in counters by utilizing Common Use Self Service kiosks to print their boarding passes and baggage tags. Upon arrival at the SSBD unit, travelers scan their boarding passes or faces via biometric cameras and then proceed to deposit their bags on the conveyor belt, with the entire process typically taking about a minute.

In a bid to further streamline the SSBD process, DIAL has introduced the QUICK DROP SOLUTION, a groundbreaking advancement that simplifies the process into a single step. This eliminates the need for boarding pass or biometric verification, as these details are already encoded on the baggage tag. Consequently, the processing time is reduced from approximately a minute to just 30 seconds, enhancing overall operational efficiency.

Speaking on this occasion, CEO-DIAL, Mr Videh Kumar Jaipuriar said, “We are thrilled to introduce the Self Service Bag Drop Quick Drop Solution at Delhi Airport, setting a new standard for passenger convenience and efficiency in India. This initiative underscores our commitment to leveraging advanced technology to enhance the travel experience. The Quick Drop Solution not only speeds up the baggage drop process but also ensures a smoother, more enjoyable journey for our passengers. We are proud to be pioneers in this space and look forward to continuing to innovate in ways that benefit travelers.”

The Quick Drop Solution is now offered by three airlines: Air India, IndiGo, and Air India Express.

Key features of this solution include:

• Bag Tag Collection from the Kiosk: Passengers can collect and attach their bag tags at CUSS kiosks upon arrival at the airport.
• Bag Placement at SBD: Passengers place their bags onto the SBD conveyor belt.
• Airline Application Integration: The system opens the respective airline’s application (Air India, IndiGo, or Air India Express) on the SBD machine with a single click.
• Self-Declaration Form: Passengers agree to the dangerous goods self-declaration form with a single click.
• Verification and Drop: The SBD system internally checks all relevant criteria and business rules defined by the airlines. Once verification is complete, the bag is automatically processed.