Drury Hotels Company, LLC listed in Forbes for best customer service

Thursday, December 14, 2023

Drury Hotels Company, LLC, based in Missouri, family-owned and functioned business, has positioned uppermost in the brand group for hotels in Forbes’ first-ever listing of the best customer service 2024. Among the best 300 U.S. brands in the list, Drury Hotels was placed at number 56 on the 2024 record.

Chuck Drury, the President and the CEO of Drury Hotels Company, LLC said that this acknowledgment from Forbes recognizes their potential to deliver exceptional customer service and first-rate facilities to make the stay of their guests calmer and better-off. He said that ever since their establishments more than 50 years before, their crew stays as motivated as ever regarding providing that welcoming, focused facility generating special networks with visitors at each place, each day.

The list emphasizes on four groups of customer service: individuals, facilities, rapidity and determination.

With over 150 hotels in 26 states, Drury Hotels and its over 6,000 team associates persistently aim on
delivering excellent facility and worth for visitors. In 2003, they were among the first in the hotel segment to provide free hot refreshment to their visitors and followed up in 2010 by presenting their free 5:30 Kickback®, with dinner time appetizers and cold brews.

As a latest improvement for visitors, Drury Hotels launched The Kitchen + Bar for night-time feasting
choices at 19 sites, with strategies to increase 11 more by 2024 end.

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• Forbes Honors Drury Hotels for superior customer experience

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