Friday, March 8, 2024
Drury Hotels Company, LLC, a family-owned and operated business headquartered in Missouri, has achieved the impressive position of number 12 on Forbes’ prestigious second annual Customer Experience All-Stars list. This national index assesses over 3,000 companies and brands, highlighting those that excel in delivering experiences that leave consumers highly satisfied with their products, services, and customer treatment. Notably, Drury Hotels also secured the top spot in the hotel brand category, further underscoring their commitment to exceptional customer experiences.
“We have worked tirelessly for over 50 years to maintain our promise of a friendly, clean, and attentive stay for every Drury guest at every location, every day,” said Chuck Drury, President & CEO of Drury Hotels Company, LLC. “This honor from Forbes recognizes our team members’ efforts in bringing our promise to life, providing outstanding customer experiences with every interaction. From booking a stay, to check-in, check-out and everything in between, it has always been our mission to give our guests a complete experience, making their stay easier and happier.”
At Drury, a dedicated team of over 6,000 members is committed to delivering exceptional guest experiences across more than 150 hotels spanning 26 states. Renowned for their top-notch amenities and service, Drury Hotels has been a pioneer in the industry, offering complimentary hot breakfasts to guests since 2003, followed by the introduction of the signature 5:30 Kickback® in 2010, featuring complimentary evening snacks and beverages. The latest addition to their guest offerings is The Kitchen + Bar, providing late-night dining options at 30 locations by the end of 2024.
The Forbes’ Customer Experience All-Stars list showcases over 3,000 brands that excel in customer satisfaction, service, and treatment. In collaboration with HundredX, a data analytics company, Forbes surveyed 175,000 individuals throughout 2023, accumulating over 4 million ratings of 3,100 brands. Complementing this quantitative approach, respondents shared personal customer experience anecdotes, illuminating why certain brands resonate with consumers.
Drury Hotels Company has garnered accolades for its exceptional customer service, loyalty, and commitment to its team members over the past year. It clinched the top spot in the hotel category of Forbes’ 2024 Best Customer Service list and is also featured in Forbes’ 2024 America’s Best Midsize Employers list. For inquiries regarding Forbes’ lists or the Forbes’ Customer Experience All-Stars brand index,
Founded in 1973, Drury Hotels remains a family-owned and operated business. For a comprehensive listing of all Drury hotels or to make reservations, visit druryhotels.com or call 1-800-DRURYINN. To explore career opportunities at Drury Hotels,
Sunday, April 28, 2024
Sunday, April 28, 2024
Sunday, April 28, 2024
