Smart Hospitality Takes Shape in Vietnam as Technology Targets Costs Operations and Guest Service

Written By: Swagata Dey

Swagata Dey

SEO Content Writer with a focus on travel, tourism, and global destination marketing. With 5+ years of experience crafting compelling, SEO-optimized content for leading travel platforms, Swagata bring a deep understanding of travel trends, audience engagement, and destination promotion. Having contributed extensively to Travel and Tour World, Swagata is known for delivering high-quality, search-engine-friendly articles that resonate with both readers and search engines. Specializing in creating narratives that capture the essence of global destinations while maximizing visibility, Swagata blends storytelling with strategic SEO techniques to drive traffic and elevate brand presence in the competitive travel industry.

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September 8, 2026 5:15 AM

Image Credit: https://m-tech.com.vn/

Smart Hospitality Takes Shape in Vietnam as Technology Targets Costs Operations and Guest Service because technology is moving closer to the practical challenges facing hotels and restaurants, from repetitive work and inventory management to human resources and operational expenditure. In an exclusive interview with Travel And Tour World, Nguyen Hong Tan, CEO of mTech, explained that AI, blockchain, fintech-linked solutions, F&B management platforms and smart building systems could increasingly help hospitality businesses strengthen their models as Vietnam develops its tourism and infrastructure landscape.

Why Is Smart Hospitality Taking Shape in Vietnam?

Smart hospitality is taking shape because technology companies are increasingly looking at the operational foundations of hotels and restaurants rather than treating digital transformation as a separate function, with Tan identifying restaurant management, hotel management, F&B technology and smart systems as areas where mTech believes it can contribute. Speaking during HORECFEX Vietnam, he connected this opportunity with Vietnam’s infrastructure development and investment related to tourism and restaurants, arguing that technology providers can follow this development chain and offer systems that respond to the changing requirements of hospitality businesses.

“We are confident to show our ability in this development chain of the next Vietnam.”

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The statement captures the central proposition behind mTech’s approach: technology can become part of hospitality development rather than remain an isolated business tool.

Why Does mTech See a Bigger Opportunity Beyond Traditional Tourism Technology?

One of the more distinctive elements of Tan’s outlook is his belief that hospitality technology should not be viewed only through the conventional tourism lens, because he sees potential connections between hotel systems and wider areas of the digital economy such as fintech and blockchain. He explained that mTech has recently been looking “not only” at tourism but also at what he described as the strategic economy, suggesting that hotel technology could evolve as businesses demand more interconnected systems and as developers find ways to apply emerging technologies to practical hospitality requirements.

“As a technology company we can see that the very potential project when we can develop a system just like blockchain fintech as well for support the hotel.”

His comments frame blockchain and fintech as areas of exploration within a longer-term technology strategy rather than as claims of immediate industry-wide adoption.

How Could AI Change Hotel and Restaurant Operations?

Artificial intelligence could become particularly relevant where hospitality businesses still depend on employees to complete repetitive or routine activities, with Tan arguing that rapidly developing AI systems can help reduce some of these tasks in tourism, restaurant operations and hotel management. His emphasis was not on removing the human element from hospitality, but on applying technology across ordinary operational functions, particularly office-based work and standard processes that could potentially be handled more efficiently through increasingly capable digital systems.

“AI develop is very fast and it can help us to reduce in any task in life especially in tourist, restaurant, hotel management.”

He went further by saying that technology should eventually reach many areas of everyday activity, showing that mTech views AI integration as a broad operational transition rather than a narrow hotel software trend.

Why Are Operational Costs Becoming Central to Smart Hospitality?

The business case for smart hospitality becomes clearer when technology is connected directly to measurable operational problems, and Tan highlighted inventory management, human resources and operational costs as areas where digital systems could help owners understand what is happening inside their businesses. Rather than presenting smart technology simply as a new guest-facing feature, his comments focused strongly on management visibility, suggesting that systems capable of revealing operational problems can give hospitality owners a stronger foundation for improving efficiency and making informed decisions.

“We can show a lot of problem during their operation just like inventory system or maybe in human resource management maybe even reduce the cost operational cost.”

This cost-focused approach could make technology particularly relevant to businesses that want digital investment to address everyday commercial pressures rather than merely add another technological layer.

What Role Could Smart Building Management Systems Play?

Smart building management forms another important part of mTech’s hospitality proposition, with Tan highlighting what he described as a smart BMS alongside the company’s F&B-related system as two of the products it was confident to present to potential customers. His explanation linked these solutions to the ability of owners to identify problems during operations and potentially improve the way resources, staff and costs are managed, positioning building and business management technology as a practical tool for strengthening operational control.

The emphasis also illustrates how the idea of “smart hospitality” can extend beyond artificial intelligence, because digital transformation inside a hotel may involve interconnected management systems, operational data and automated processes working together rather than relying on one technology alone. For mTech, the goal is to demonstrate that these systems can solve identifiable business problems.

Why Could 2026 Be an Important Year for Hospitality Technology Adoption?

Tan described 2026 as a potentially favourable period for applying new technology because he sees tourism activity and Vietnam’s strategic infrastructure plans creating conditions in which businesses may be more willing to reconsider established operating models. His view is that companies can use technology not only to improve current processes but also to reshape business models and reach operational objectives sooner, making digital adoption part of a wider response to changes taking place around the tourism and hospitality economy.

“I think this year is suitable for applying the new technology in any business to help us improve the business model.”

His argument therefore places timing at the centre of the technology discussion: when tourism development, infrastructure planning and business modernisation converge, hospitality companies may find stronger reasons to examine what new systems can realistically deliver.

How Could Technology Ultimately Improve Guest Service?

Although much of Tan’s discussion centred on back-office efficiency, smart hospitality also has implications for guest service because stronger operational systems can help hotels and restaurants manage the processes that support the customer experience, from staff coordination and inventory to everyday management. If technology reduces repetitive work and gives operators better visibility over internal problems, businesses may have greater capacity to focus resources where they matter most, although Tan’s interview concentrated primarily on business operations rather than making specific claims about individual guest-facing applications.

This distinction is important because guest service does not improve simply because a company introduces AI, blockchain or automation; technology becomes useful when it helps operators solve practical problems, improve their business model and run hospitality operations more effectively. That operational foundation is one of the clearest themes running through Tan’s comments.

Where Do Blockchain and Fintech Fit Into the Longer-Term Hospitality Story?

Blockchain and fintech represent a longer-term opportunity in Tan’s assessment rather than a technology change expected to transform hotels overnight, and he suggested that mTech could have a role as hospitality requirements evolve over the coming five or ten years. This longer horizon gives his comments particular relevance because it shifts the discussion away from a single product cycle and towards the possibility that hotel systems could gradually incorporate technologies originating in other parts of the digital economy.

“We can play a role in this trend maybe not only this year but maybe in the next five or 10 years to adapt the requirement.”

The important point is not that blockchain or fintech will necessarily become universal hotel technologies, something the interview does not claim, but that mTech sees enough potential to explore how they could support future hospitality systems.

What Is mTech Trying to Achieve Through Its Technology Solutions?

Following roughly three years of development, mTech entered the event seeking to present its products to a wider range of potential customers, with Tan saying the company had reached a point where it felt confident enough to demonstrate both its technology and capabilities. He described the immediate objective as connecting with prospective customers and increasing awareness of solutions including its F&B product and smart BMS, while encouraging businesses to view or trial the products so that mTech can demonstrate how they might address existing operational problems.

“By the end of this year our product just like FB1 or maybe smart BMS can be known by a lot of customer.”

The strategy therefore rests on practical exposure and customer engagement, with product trials potentially becoming a way to move discussions about hospitality technology from theory into operational use.

Could Smarter Hospitality Technology Support Vietnam Tourism?

Tan’s broader message suggests that technology could support tourism indirectly by helping hospitality businesses improve quality, strengthen business models and operate more effectively, particularly as hotels and restaurants encounter changing requirements alongside wider tourism development. His closing remarks expressed hope that businesses across the market would continue improving both quality and their commercial models, creating conditions that could contribute to stronger development of Vietnam’s tourism economy over time.

This is also why the discussion at HORECFEX fits into a larger conversation around hospitality innovation, with the event itself centred on technology and innovation across tourism and hospitality. Tan’s interview, however, keeps the proposition grounded at company level: smarter systems matter when they help a business recognise a problem, improve an operation or use resources more effectively.

“I hope to the net potential market all of them can improve our quality as well for our business model that can help the tourist market of Vietnam can be booming in next time.”

What Is the Core Message for Vietnam’s Hospitality Industry?

The central message from the interview is that hospitality technology should increasingly be judged by the operational value it creates, whether that means reducing routine work through AI, improving management visibility, controlling costs through smarter systems or exploring how fintech and blockchain could eventually support hotel businesses. Tan’s comments consistently return to improvement rather than technology for technology’s sake, with mTech seeking to identify customer problems and then apply tools including AI, smart management systems and potentially blockchain to address them.

That makes the company’s technology outlook both ambitious and pragmatic: the longer-term vision extends five or ten years, while the immediate priority remains helping hospitality operators understand and trial products that could improve their businesses today.

Key pull quote:

“With the development of our technology just like AI and blockchain we can help improve the situation.”

Conclusion

Smart Hospitality Takes Shape in Vietnam as Technology Targets Costs Operations and Guest Service because the industry’s technology conversation is moving towards practical operational problems, including repetitive tasks, inventory, human resources, business management and expenditure. Nguyen Hong Tan’s comments show why mTech sees AI, blockchain, fintech-linked technology, F&B systems and smart BMS solutions as part of that transition: if hospitality businesses can use technology to identify weaknesses, simplify operations and improve their models, smarter management could become an increasingly important foundation for Vietnam’s tourism and hospitality development over the next five to ten years.

Frequently Asked Questions

What is driving smart hospitality in Vietnam?

Technology is becoming more relevant as hospitality businesses look for ways to manage routine tasks, inventory, human resources, operational costs and wider business processes more efficiently. In the interview, Tan also connected the opportunity with tourism development and infrastructure investment in Vietnam.

How does mTech believe AI can help hospitality businesses?

Tan said AI could reduce some routine human tasks across tourism, restaurant and hotel management, particularly standard or office-based activities. His comments position AI as an operational tool that could become more widely applied as technology develops.

What technologies did Nguyen Hong Tan highlight?

He discussed artificial intelligence, blockchain, fintech-related technology, food and beverage management systems and smart building management systems. These were presented as technologies or solution areas that mTech sees as relevant to current or future hospitality requirements.

How could smart systems help hotels control costs?

Tan said technology could help businesses identify operational problems involving areas such as inventory and human resources while potentially reducing operational costs. His argument centres on giving business owners better tools for understanding and improving the way their operations function.

Does mTech believe blockchain will immediately transform hotels?

No such claim was made in the interview, and Tan instead presented blockchain and fintech as potential areas that could support hotel systems as requirements develop. He described a five-to-ten-year horizon when discussing mTech’s possible role in this broader technology trend.

What products is mTech promoting to hospitality businesses?

Tan specifically referred to an F&B-related solution and a smart BMS system while discussing what the company was showcasing. He said the company wants more customers to become familiar with these products and potentially trial them.

What is mTech’s immediate business objective?

The company wants to connect with potential customers, build awareness of its solutions and demonstrate how its technology could help hospitality businesses improve operations. Tan said even trials could provide an opportunity for customers to experience the products and understand their potential value.

Why could this matter for Vietnam tourism?

The interview suggests that stronger hospitality operations can support a wider tourism economy by helping businesses improve quality, manage resources and strengthen their business models. Tan’s outlook is that technology can play a role in supporting this development as Vietnam’s tourism and hospitality market evolves.