Jet2holidays and Jet2CityBreaks shine as customer service champions in latest which? survey

Thursday, December 21, 2023

Jet2holidays has been crowned the top company in Which?’s inaugural survey of All-Inclusive Holiday Providers. This achievement is further amplified by the prestigious recognition as a Which? Recommended Provider across four distinct categories: Beach and Resort Holiday Providers, All-Inclusive Holiday Providers, Family Holiday Providers, and Solo Holiday Providers.

As the largest tour operator in the UK, Jet2holidays’ ascendancy to a Which? Recommended Provider in the All-Inclusive Holiday Providers category marks a historic milestone for the consumer advocate, underscoring the company’s commitment to excellence. In a survey encompassing nearly 2,000 members of the Which? Connect panel, who experienced all-inclusive holidays in the last two years, Jet2holidays secured the highest customer score. The accolade reflects the company’s notable performance in categories such as value for money, transportation, organization, alignment of holiday descriptions with reality, and, crucially, customer service. According to Which?, Jet2holidays has not only excelled but has provided a consistent standard of service, as affirmed by a guest who stated, “I now only book through Jet2. Other companies have let us down, but Jet2 always does us proud.”

In addition to this accomplishment, Jet2holidays continues its reign as a Which? Recommended Provider for Beach and Resort Holiday Providers for the sixth consecutive year. This accolade follows the company’s attainment of the highest customer score in Which?’s comprehensive survey of over 8,000 travelers, evaluating beach and resort package holidays over the past three years. The criteria included customer service standards, accuracy of holiday descriptions, organizational efficiency, and value for money.

Jet2holidays’ success extends to the Family Holiday Providers and Solo Holiday Providers categories, where the company has secured the Which? Recommended Provider status for the second consecutive year. The survey highlighted Jet2holidays’ excellence in the “Solo Holiday Providers” category, emphasizing features such as single occupancy rooms, adult-focused hotels, and a £30 discount for solo travelers.

Furthermore, Jet2CityBreaks has earned the title of Which? Recommended Provider for City Breaks for the third consecutive year, with customers commending the inclusion of 22kg of luggage at no additional cost and exceptional customer service.

Demonstrating unwavering commitment to industry-leading customer service, Jet2.com is a Which? Recommended Provider for Airlines, and Jet2Villas is recognized as a Which? Recommended Provider for Villas and Holiday Lets Abroad. This remarkable achievement means that both companies are named as Which? Recommended Providers in all seven applicable categories: Beach and Resort Holiday Providers, All-Inclusive Holiday Providers, Family Holiday Providers, Solo Holiday Providers, City Breaks (Jet2CityBreaks), Villas and Holiday Lets Abroad (Jet2Villas), and Airlines (Jet2.com).

Adding to the string of victories, Jet2.com and Jet2holidays were honored with the prestigious title of Travel Brand of the Year for the second consecutive year at the Which? Travel Awards 2023 in June.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: “As we approach the peak booking season, this detailed study by Which?, the UK’s consumer champion, should act as a true guide for customers and independent travel agents who want to know who they should trust when it comes to booking those all-important holidays. Across all of our brands, we are named as a Which? Recommended Provider no fewer than seven times which is a truly fantastic reflection of the hard work we put into delivering industry-leading customer service. As well as our consistent success in every category, what makes this recognition special is the fact that it is based on the actual experiences of paying customers. No matter what type of holiday it is, this detailed and robust research by Which? shows that you are in the best hands when you make a booking with Jet2.com and Jet2holidays.”

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