JetBlue Elevates Justin Thompson to Lead Data and Analytics Strategy

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JetBlue has promoted Justin Thompson to Vice President of IT Data and Analytics. In this role, he will oversee the airline’s initiatives in data engineering, data science, artificial intelligence/machine learning, and business intelligence.

Reporting directly to Carol Clements, JetBlue’s Chief Digital and Technology Officer, Thompson will drive initiatives to expand the airline’s data and AI capabilities, supporting the JetForward strategy—a framework aimed at achieving sustained profitability.

“Justin is a seasoned technology leader with a proven track record of delivering value through data and data science,” Clements said. “His focus on strengthening and scaling our data science capabilities will be instrumental in advancing our JetForward strategy.”

“My team’s goal is to make JetBlue the most data-driven airline in the world,” Thompson said. “We’ll achieve this by ensuring we have the best technology for our investments, fostering robust data literacy programs, providing secure self-service data access, and leveraging AI in collaboration with teams across the operation.”

A veteran of JetBlue with 18 years of experience, Thompson has held various leadership positions in customer support, marketing, and IT. He began his career at JetBlue as an analyst specializing in customer feedback and most recently served as Managing Director of IT Data and Analytics.