Malaysia Airlines Re-opens Domestic Golden Lounge with Festive Fair

Wednesday, October 27, 2021

Malaysia Airlines is delighted to announce the re-opening of its Domestic Golden Lounge at KL International Airport (KLIA) beginning 29 October 2021. The airline’s latest move comes after a steady growth in passenger volume and strong demand for lounge offerings following the relaxation of interstate travel ban and the upcoming year-end holidays.

Its two other flagship lounges at the Regional and Satellite terminals will be reopened in stages, after having been closed for more than a year to abide by the no dine-in rule imposed since the first Movement Control Order in Malaysia.

The re-opening of the Domestic Golden Lounge is timely in conjunction with the upcoming Festival of Lights that comes with a celebratory menu featuring Chicken Biryani and assorted traditional Indian delicacies that will be served from 29 October until 4 November 2021. Guests can also look forward to their favourite meal from a wide array of authentic Malaysian cuisine including nasi lemak, chicken congee, laksa, Malay kuih-muih and assorted desserts as well as teh tarik and barista style coffee, freshly prepared and made available through a contactless digital meal ordering service at the lounge.

Malaysia Airlines Group Chief Marketing and Customer Experience Officer Lau Yin May said, “We are delighted to reopen our Domestic Golden Lounge after a strong pick up in travel domestically and we are expecting further increase in demand with the upcoming year-end school holidays and festivity. We welcome guests to once again immerse themselves with our premium and warm Malaysian Hospitality before their flight. During the hiatus we worked on making significant improvements to ensure everyone’s safety is in accordance with the new normal.

Our team continues to ensure that all measures are aligned and in full compliance to international best practices and recommendations, leading to the lounge’s reopening. We would like to take this opportunity to thank our customers for their continued support during this challenging time and we look forward to welcoming all of you onboard again, offering our signature experience featuring authentic Malaysian cuisine and Malaysian Hospitality for the comfort and wellbeing of our guests,” added Yin May.

The Domestic Golden Lounge will operate daily from 6am to 7pm subject to flight schedules and will adhere to the following operating guidelines in line with the recommendations of the Ministry of Health, Malaysia (MOH):

• Customers must be fully vaccinated with the approved vaccines by MOH. Unvaccinated infants and children up to 17 years old must be accompanied by a parent or legal guardian who are fully vaccinated.
• Contactless registration and vaccination status check via the ‘MySejahtera’ app and temperature scanning.
• Compulsory wearing of face masks
• Digital food & beverage ordering service and ‘grab & go‘ pre-packed meals.
• Hand sanitisers at all critical locations within the lounge.
• Social distancing demarcation and guidelines throughout the lounge.
• Enhanced hygiene protocols at prayer rooms, family room and facilities after each use.

With the implementation of the #FlyConfidently program, Malaysia Airlines received a 7-star rating for COVID-19 health and safety measures from AirlineRatings, reinforcing its commitment to offer a safe journey for its guests. Recently, Malaysia Aviation Group’s airline companies comprising Malaysia Airlines, Firefly and MASwings, became a member of the Travel Safe Alliance Malaysia (TSAM), representing the aviation industry in providing end-to-end safe travel solutions to travellers and upholding Malaysia as the preferred travel and business events destination in the global market.

Meanwhile, Enrich CIMB and Malaysia Airlines AMEX cardholders can now utilise their Golden Lounge vouchers for exclusive access to Malaysia Airlines’ Domestic Golden Lounge for their upcoming travel.

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