Malaysia Airlines Scales Down Operations, Extending its Booking Flexibility Until December 2022

Published on : Monday, June 7, 2021

Malaysia Airlines will operate limited service with 85% reduction across its network during the Movement Control Order (MCO) from 1 to 14 June 2021. It will however continue to facilitate essential domestic and international travels as well as cargo movement.

Given the impact the travel restrictions have on customers’ travel, Malaysia Airlines today announced the extension of rebooking travel flexibility, offering customers longer ticket validity until 31 December 2022 with a one-time fare difference and service fee waiver.

Eligible customers can now rebook their travels on or before 30 June 2022 for travel to be completed by 31 December 2022. Malaysia Airlines previously offered customers the flexibility to rebook their travels on or before 30 June 2021 for travel to be completed by 31 December 2021. Customers may refer to the airline’ travel advisory available on its official website for more information.

Group Chief Executive Officer of Malaysia Aviation Group, Captain Izham Ismail said: “The recent spike in COVID-19 cases in Malaysia has moved us to prioritise further the safety and health of our passengers and employees. With customers being the centre of gravity, we hope the extended travel rebooking flexibility regardless of the class fare will provide the certainty and peace of mind that their tickets remain eligible for future travel with us.

As national carrier, we continue to play our role in ensuring accessibility for Malaysia together with Firefly and MASwings, via limited commercial and charter services even since MCO 1.0. From April 2020, we have successfully deployed over 350 rescue and repatriation flights utilising Malaysia Airlines’ A380, A350, A330 and B737 aircraft whilst MABkargo operated more than 1,600 passenger-to-cargo (P2C) flights since March 2020, carrying over 30,000 tonnes of relief items on its global freighter network continue to ensure the global supply chain is maintained.”

As Malaysia continues to impose quarantine order for international arrivals, MHholidays, the tour operating arm of Malaysia Airlines now offers a quarantine package at hotels approved by Malaysia’s Ministry of Health, that comes with premium hospitality including complimentary transport. The minimum number of nights required for a quarantine stay is seven (7) nights.


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