World Travel Industry Leaders and Innovators to Converge at TravelTech Show 2024 in London

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World travel B2B leaders, innovators, and industry giants will gather at TravelTech Show 2024 to explore cutting-edge solutions and forge the future of travel technology.

Scheduled for June 19-20 at ExCeL London, the TravelTech Show 2024 is expected to attract over 700 qualified technology buyers from more than 50 countries worldwide. The event aims to connect senior commercial, digital, and marketing decision-makers with cutting-edge B2B travel and technology services, alongside travel consultants, travel and hotel advisors, and the cruise industry.

The TravelTech Show, previously known as Travel Technology Europe, brings together thousands of senior decision-makers in commercial, digital, and marketing roles. This event showcases a wide array of innovative B2B travel and technology services, aimed at enhancing customer experiences. It is a prime gathering for B2B travel leaders, think tanks, travel influencers, and travel industry leaders and influencers.

For 21 years, Travel Technology Europe has been a prominent face-to-face exhibition in various London venues. It has established itself as a crucial platform for European marketing, digital, and commercial technology professionals in the travel industry, providing the software necessary to boost business efficiency and performance. The event draws in MICE leaders, tour operators, travel and tourism professionals, Destination Management Companies, Travel Agents, and travel technology companies.

The 2023 TravelTech Show saw a record number of attendees and heightened interest from both buyers and exhibitors. Every participant, including airline industry leaders, cruise companies, hotel industry leaders and influencers, and hotel and hospitality industry stalwarts, underwent thorough screening to ensure the event’s quality and relevance.

TTW Editor in Chief Mr. Anup Kumar Keshan said: “The TravelTech Show 2024 is set to be an incredible convergence of global B2B travel leaders and innovators. This event is crucial as it addresses the rapidly evolving landscape of the travel industry. With the advent of AI and the increasing focus on sustainability, it’s imperative for trip advisors, travel planners, and tour operators to adapt and integrate these technologies into their operations. Embracing AI can enhance customer experiences, streamline operations, and provide personalized travel solutions, while prioritizing sustainability ensures that the travel industry grows responsibly and ethically. The TravelTech Show is the perfect platform to explore these advancements and collaborate on shaping the future of travel.”

The conference program for TravelTech Show 2024 is now live. For over two decades, this two-day program has highlighted trends, topics, and technologies that keep attendees ahead of their competitors. The 2024 edition is no different, offering sessions on emerging trends, industry challenges, opportunities, and key interests. Attendees, including destinations and technology experts and travel service providers, will gain access to state-of-the-art technology, groundbreaking insights, and unparalleled networking opportunities.

19th June 2024

• 10:00 – The AI Decade
  Location: Turing Theatre
  Duration: 45 mins
  Topics: Consumer experience/trends, Emerging technology
  Description: Where will artificial intelligence take us in the next 10 years? The former host of The Gadget Show, Jason Bradbury, reveals the astonishing impact of machine learning and emergent technologies.
  Speakers: Mark Frary, Jason Bradbury
• 10:45 – Tech Tour: Payment, Risk Management And Finance
  Location: Info Point
  Duration: 45 mins
  Topics: Tech Tour
  Description: Embark on a Payment, Risk Management and Finance tour and meet suppliers who will deliver an up close and personal demonstration of their latest innovations.
  Speakers: Nimet Sayeed
• 11:00 – Bringing Business Travel, Expense And Service Together With AI
  Location: Lovelace Theatre
  Duration: 30 mins
  Topics: Automation, Emerging technology, Integration
  Description: Microsoft, Accenture and Amadeus share their experiences on avoiding the hype in hyperpersonalisation with a new generative AI-powered chatbot.
  Speakers: Mark Frary, Luis Aparicio García, Philip Carpenter, Graeme Milne
• 11:00 – Building New Travel Workplaces With Technology
  Location: Turing Theatre
  Duration: 60 mins
  Topics: Diversity and inclusion, Managing change, Recruitment and retention
  Description: Future-fit travel companies need the right technology for today’s hybrid or remote workplaces.
  Speakers: Steve Keenan, Rohit Talwar, Zeljana Babic, Simone Basso
• 11:30 – Scaling Your Finance Function In 2024 And Beyond: Strategies For Travel Agencies
  Location: Tech Huddle Zone
  Duration: 45 mins
  Topics: Automation, Inflation and controlling costs, Managing change
  Description: Explore strategies for scaling your finance function quickly and efficiently in today’s competitive travel industry.
  Speakers: Lena Diesch, Lachy Argiris
• 11:45 – Automation – The Employee Who Doesn’t Sleep, Take Breaks Or Goes On Holiday
  Location: Lovelace Theatre
  Duration: 30 mins
  Topics: Automation, Consumer experience/trends, Integration
  Description: Joe Sadler, CRO of Traverse Automation, discusses the possibilities unlocked by automation.
  Speakers: Joe Sadler
• 12:15 – Artificially Generated OTP Traffic: How Much Are You Paying For Fake Users?
  Location: Turing Theatre
  Duration: 45 mins
  Sponsored by: AB HANDSHAKE
  Speaker: Sergey Okhrimenko
• 12:30 – Sustainability – Is Traveltech The Answer?
  Location: Lovelace Theatre
  Duration: 30 mins
  Topics: Emerging technology, Managing change, Sustainability
  Description: Discussing real solutions in traveltech to address greenwashing and sustainability in the industry post-COP28.
  Speakers: Steve Keenan, Jessica Matthias, Jason Stevens, Jana Soosova, Graeme Jackson
• 13:15 – How To Stay Ahead Of The Curve Using Travel Technology
  Location: Tech Huddle Zone
  Duration: 45 mins
  Topics: Emerging technology, Managing change, Winning and keeping customers
  Description: Strategies for adopting company-wide travel solutions to remain competitive and efficient.
  Speaker: Jon Pickles
• 13:30 – Tech Tour: Booking Systems And Itinerary Building
  Location: Info Point
  Duration: 45 mins
  Topics: Tech Tour
  Description: Meet suppliers for an up close and personal demonstration of booking systems and itinerary building innovations.
  Speaker: Walter Buschta
• 14:00 – Embracing The Future: How TMCs Are Investing In AI And Automation While Staying Customer-First
  Location: Lovelace Theatre
  Duration: 45 mins
  Topics: Automation, Consumer experience/trends, Emerging technology
  Description: Panel discussion on evolving service delivery with AI advancements.
  Speakers: Emily Ponder, Greg Apple, Lukasz Biegus
• 14:15 – Navigating The Changing Landscape For Sourcing And Selling Travel Product
  Location: Tech Huddle Zone
  Duration: 45 mins
  Topics: Consumer experience/trends, Integration, Managing change
  Description: Addressing the complexities in sourcing and selling travel products as a Tour Operator and Online Travel Agent.
  Speaker: Andy Keeley
• 14:15 – The Future Of Airline Distribution
  Location: Turing Theatre
  Duration: 60 mins
  Topics: Emerging technology, Inflation and controlling costs, Integration
  Description: Discussing significant changes in airline distribution technology and strategies.
  Speakers: Lee Hayhurst, Grégoire Echalier, Nicola Ping, Eric Leopold, Julian Meersse
• 15:00 – Prioritising End-To-End Excellence In Hospitality: How Digitally Effective Are The World’s Leading Hotel Groups?
  Location: Lovelace Theatre
  Duration: 30 mins
  Topics: Automation, Consumer experience/trends, Winning and keeping customers
  Description: Findings from the Digital Maturity Report for Hotel Groups.
  Speakers: Mark Frary, Paul Stephen, Ali Beklen
• 15:15 – Next Gen Distribution, Growth Strategies And Leading Payment Solutions For Multi-Day Tour Operators
  Location: Tech Huddle Zone
  Duration: 45 mins
  Topics: Automation, Consumer experience/trends, Integration
  Description: Discussing the future of multi-day tour distribution and leading payment solutions.
  Speaker: Murray Decker
• 15:30 – Product Evolution
  Location: Turing Theatre
  Duration: 45 mins
  Sponsored by: HBX Group
  Speaker: Stephanie Waismann
• 15:45 – A Knight In Green Armour: Is Technology The Key To A Sustainable Travel Industry?
  Location: Lovelace Theatre
  Duration: 45 mins
  Topics: Consumer experience/trends, Emerging technology, Sustainability
  Description: Balancing profit with planet and society using green technology.
  Speakers: Rachel Read, Patrick Richards, Natacha Laermans, John Davies
• 17:00 – Networking Drinks
  Location: YouWork
  Duration: 150 mins
  Topics: Automation, Consumer experience/trends, Diversity and inclusion, Emerging technology, Inflation and controlling costs, Integration, Managing change, Recruitment and retention, Sustainability, Winning and keeping customers
  Description: Unwind and connect at our networking drinks session. Join industry leaders, startups, and fellow travel tech experts for an evening of networking and refreshments.

20th June 2024

• 10:00 – The View From Mountain View: The Latest From Google In Travel
  Location: Turing Theatre
  Duration: 45 mins
  Topics: Consumer experience/trends, Emerging technology, Sustainability
  Description: Insights from the region’s biggest travel companies on leveraging technologies to drive sales and improve reach.
  Speakers: Mark Frary, Susie Vowinkel
• 10:00 – Why TikTok Loves Travel And Travel Loves TikTok
  Location: Lovelace Theatre
  Duration: 30 mins
  Topics: Consumer experience/trends, Emerging technology, Winning and keeping customers
  Description: Discussing the popularity of TikTok among travel influencers and brands, and its impact on the travel industry.
  Speakers: Linda Fox, Gav Buggy
• 10:30 – Tech Tour: Search, AI And Customer Experience
  Location: Info Point
  Duration: 45 mins
  Topics: Tech Tour
  Description: Demonstrations of the latest innovations in search, AI, and customer experience.
  Speakers: Paul Richer
• 10:45 – 5 Easy Ways You Could Be Using AI To Give Your Travel Company Competitive Advantage
  Location: Tech Huddle Zone
  Duration: 45 mins
  Topics: Automation, Emerging technology, Managing change
  Description: How AI can be used as a business process to create personalized customer interactions and 24/7 support.
  Speakers: Paul Stephen
• 10:45 – Trailblazer Awards Final
  Location: Lovelace Theatre
  Duration: 60 mins
  Topics: Automation, Consumer experience/trends, Emerging technology, Inflation and controlling costs, Integration, Managing change, Recruitment and retention, Winning and keeping customers
  Description: Start-up panel discussion featuring innovative solutions transforming the travel industry.
  Speakers: Nimet Sayeed, Ian Brooks, Oliver Kaesermann, Andreas Nau, Adi Kouadio, Michael McGraw, Ross Tuffee
• 11:45 – C-Suite Question Time
  Location: Turing Theatre
  Duration: 60 mins
  Topics: Diversity and inclusion, Inflation and controlling costs, Winning and keeping customers
  Description: High-level panel discussion featuring top female leaders in the travel industry.
  Speakers: Charlotte Lamp Davies, Ceri Tinley, Maria von Foerster, Fernanda Barrence, Suzanne Horner, Julia Lo Bue-said
• 11:50 – Creating Winning Technology Partnerships For Suppliers And Buyers
  Location: Tech Huddle Zone
  Duration: 45 mins
  Topics: Automation, Emerging technology, Integration
  Description: Discussion on creating and maintaining successful technology partnerships.
  Speakers: Mat Orrego
• 12:00 – Meet The Innovators: A Conversation With Trailblazer Award Finalists
  Location: YouWork
  Duration: 45 mins
  Topics: Emerging technology
  Description: Interact with the Trailblazer Awards finalists and learn more about their groundbreaking work.
• 12:00 – Using Cloud For Reducing Costs And Innovating In Travel
  Location: Lovelace Theatre
  Duration: 45 mins
  Topics: Automation, Emerging technology, Inflation and controlling costs
  Description: Evaluating the cost and investment required for transitioning to the cloud.
  Speakers: Martin Cowen, Joe Welton, Stuart Davidson, Paul Curtis
• 13:30 – Tech Tour: Booking Systems And Itinerary Building
  Location: Info Point
  Duration: 45 mins
  Topics: Tech Tour
  Description: Demonstrations of booking systems and itinerary building innovations.
  Speakers: Andy Boyce
• 14:00 – Where, What, How? An Insight Into The Mind Of Europe’s Travellers
  Location: Turing Theatre
  Duration: 30 mins
  Topics: Consumer experience/trends, Winning and keeping customers
  Description: Research insights on how European consumers get inspiration for travel and booking habits.
  Speakers: Mark Frary, Florence Kaci
• 14:45 – Technology Procurement Masterclass
  Location: Lovelace Theatre
  Duration: 60 mins
  Topics: Emerging technology
  Description: Masterclass on procuring technology that best suits your business needs.
  Speakers: Paul Richer
• 14:45 – The Future Of Payments
  Location: Turing Theatre
  Duration: 60 mins
  Topics: Emerging technology, Inflation and controlling costs, Integration
  Description: Discussion on the future blend of payment options in the travel industry.
  Speakers: Mark Frary, Tony Hart, Beatrice Bouju, Henry Swarbrick