Tuesday, January 2, 2024
The unions’ strike scheduled for January 5th to 8th, coinciding with the Three Kings holiday, resulted in over 400 flight cancellations by Iberia, Iberia Express, and Air Nostrum, impacting 45,641 passengers. Nevertheless, the Iberia Group successfully addressed the concerns of 90.9% of affected travelers.
Since the initiation of unavoidable cancellations, Iberia, Iberia Express, and Air Nostrum diligently worked to reaccommodate passengers on alternative flights to minimize travel disruptions.
As of now, alternative travel arrangements have been secured for 36,621 passengers, covering 80.2% of those affected. The airline continues its efforts to relocate the remaining passengers, considering the challenges posed by the post-Christmas period and high flight occupancy rates.
In addition to managing the relocations, the airline addressed the requests of 4,900 passengers (10.7%) who opted to change their travel dates or seek refunds to mitigate the strike-related inconveniences.
Juan Cierco, Iberia’s Corporate Director, emphasized the significant impact of the strike, expressing the impossibility of rescheduling flights due to the technical complexities and the already-provided alternative arrangements for passengers.
Customers seeking changes can still process requests through Iberia’s website, the original travel agencies, or the Customer Service Centre, although longer wait times may be expected. Iberia encourages early check-ins online and advises customers to allow extra time at airports due to anticipated disruptions.
Iberia expresses gratitude for customers’ understanding and patience, extending apologies for inconveniences caused by the strike initiated by airport services unions.
Sunday, April 28, 2024
Sunday, April 28, 2024
Sunday, April 28, 2024
