Indonesia Launches its New Unified Digital Arrival Platform to Simplify Tourist Entry and Enhance Travel Experience

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Indonesia launched a new ‘All-Indonesia’ app to ease the entry procedure for foreign visitors. The app combines the Immigration Arrival Card, Customs Declaration, and Health Declaration into one electronic form, which obviates the use of several paper forms. The system will be fully implemented beginning September 1, 2025, at major airports like Soekarno-Hatta in Jakarta, Juanda in Surabaya, and Ngurah Rai in Bali.

The new app, launched in mid-August, enables tourists to fill out the required forms three days before their arrival. Once filled out, a QR code will be produced, which travelers can easily show at the airport, accelerating the process of entry and curtailing paperwork time.

Streamlining the Entry Process

The primary benefit of the ‘All-Indonesia’ app is its ability to reduce paperwork and speed up entry procedures. Travelers can complete the required forms up to three days before arrival, allowing them to avoid the usual time-consuming process of filling out multiple documents at the airport. Once the forms are submitted, the app generates a QR code that travelers can simply present at the immigration counters, customs checks, and health screenings upon arrival.

This digital system is set to transform the way passengers interact with airport authorities, making it much more efficient and user-friendly. Travelers no longer need to stand in long queues to fill out paperwork, and airport officials can access the necessary information more quickly and accurately, enhancing border control efficiency.

Group Registration Feature for Seamless Family or Group Travel

One of the app’s standout features is the ability for travelers to complete a group registration. This allows families or passengers flying together to fill out the digital forms as a group, reducing the effort and time needed for individual registrations. The group registration feature ensures that family members or groups traveling on the same flight can complete their required documentation simultaneously, eliminating the need for multiple entries of the same information.

Special Services for APEC Card Holders and Foreign Ship Crew

The app also caters to special categories of travelers, including APEC (Asia-Pacific Economic Cooperation) card holders and foreign ship crew members. These individuals have the option to select the “No Visa” option within the app. For these travelers, the app ensures manual assistance is provided at the airport, helping to expedite the entry process.

This feature is particularly useful for APEC business card holders, who often travel frequently and need smoother passage through customs and immigration checks. The app’s capability to handle their entry seamlessly ensures they receive the support they need without delays, improving their overall travel experience in Indonesia.

Supporting Post-Pandemic Recovery and Tourism Growth

The introduction of the ‘All-Indonesia’ app is not only a response to growing travel needs but also part of Indonesia’s broader strategy to bolster its tourism industry post-pandemic. As countries worldwide look to enhance their travel infrastructure and restore the tourism sector, Indonesia’s streamlined digital system offers a modern solution to the challenges posed by increased international travel.

By simplifying the entry process, the app plays a significant role in attracting international tourists. With Indonesia being one of the top tourism destinations in Southeast Asia, offering a more efficient, digitally-enabled travel experience is expected to enhance its appeal to global visitors.

Enhancing Airport Efficiency and Passenger Experience

From an operational standpoint, the ‘All-Indonesia’ app will significantly reduce the workload on airport staff, enabling them to focus on more complex tasks while managing the influx of travelers more efficiently. The automated processing of arrival cards, customs declarations, and health checks through the app also means faster processing times and less physical contact, contributing to a safer environment for both travelers and airport personnel.

Furthermore, by integrating these various forms into a single app, the system helps reduce the potential for errors that can occur when travelers fill out multiple forms, ensuring accuracy and efficiency in the processing of entry data.

Potential for Wider Adoption and Future Expansion

Although the system will initially be implemented at major airports in Jakarta, Surabaya, and Bali, the intention is to later extend the ‘All-Indonesia’ app to additional airports nationwide. As Indonesia continues developing its digital revolution in the tourism and travel industry, the app may further extend to include other services such as tax refund facilitation, local transportation bookings, and even hotel bookings.

This digital model can also be a template for other nations that wish to enhance their entry processes, setting a standard for Southeast Asian travel innovation.